JOHN McDONALD
Raleigh,NC
Summary
Versatile business leader bringing 25 years of experience as an accomplished C- Level Executive. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs of clients and organizations. Key expertise in Facility Development. Management and Operations.
Overview
32
32
years of professional experience
Work History
President & Consultant
PRISM SPORTS & ENTERTAINMENT, LLC
04.2002 - Current
- Consult on operations tactics and best practices for staffing and budgeting
- Strategize and implement plans to transform and revitalize operations
- Deliver compelling call-to-action cases to internal and external stakeholders at a variety of levels
- Cross-functional collaboration to lead, mentor, and achieve results in a matrix team environment
- Communication and strong interpersonal and problem-solving skills used to effectively interact with management and the general public
- Demonstrate sound judgment to relate to controversial and/or culturally sensitive subjects
- Ability to handle confidential information with tact and poise
- Project management and budgeting of special events including Concerts, NBA Pre-Season Games, and Conferences
- Product management budget functions
- Complex problem-solver achieving results and resolutions where others previously struggled
- Manage a high volume of work with varying complexity and competing priorities in a fast-paced environment.
Vice President
THE SPORTS FACILITIES MANAGEMENT (SFM)
03.2014 - 04.2019
- Facilitated new venue projects and large facility builds including the Myrtle Beach Sports Center and the Hoover Sports Complex
- Portfolio management of five (5) of the largest accounts in the company's portfolio with indirect revenues exceeding $50M and direct revenues exceeding $10M
- Monitored industry trends and introduced new services to update marketing strategies
- Observed business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities
- Transformed departmental operations through aggressive process overhaul and attention to quality
- Eliminated over $500,000 in operational cost through the implementation of energy management plan and financial controls.
Assistant GM
VERIZON ARENA
01.1998 - 01.2002
Assistant GM
CROWN COLISEUM COMPLEX
01.1996 - 01.1998
Assistant GM
TUPELO COLISEUM
01.1993 - 01.1996
Education
Master of Science - Sports Management
Appalachian State University
Boone, NCBachelor of Arts - Political Science
Duke University
Durham, NCSkills
- Client Services/Owner's Representation
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Project Management
Accomplishments
- Project Management & Strategic Operations Planning: Facility build and opening with under eight months to hire a staff, create operating plan and budget, as well as staff training. Determined the operational plan and budget needed to accommodate staff and events. The venue opened on time, on scope, and on budget and has exceeded all financial and operational objectives.
- Company Growth & Revenue Retention: Determined a change to the company's operating structure and business culture was needed to grow the company. Redirection of the focus from private to public and governmental clients increased customer service efficacy. The changes further initiated exponential growth and revenue retention.
- Program Implementation & Customer Service Excellence: Challenged to improve the company's reputation and garner trust with a valuable client following managerial setbacks. Met with client directly to detail the plan on how we would get back on track by fulfilling the contractual obligations we were hired to perform. Managed operations and developed a 90-day plan for the client and implemented a new inventory system as well as an energy management plan to accommodate the budget and retain this valuable client relationship.
Educationcertifications
- Master of Science (MS), Sports Management, Appalachian State University, Boone, NC
- Bachelor of Science (BS), Political Science, Duke University, Durham, NC
- Oglebay School for Public Facility Management, Wheeling, WV
Industryskills
- Client Relationship Management
- Strategic Business Planning
- Project Management
- Profit & Loss (P&L) Analysis
- Budget Planning & Analysis
- Team Leadership
- Customer Service Engagement
- Program Development
- Negotiation/Conflict Resolution
- Cross-Functional Communication
- Process Improvement
- Operations Expertise
Awards
Full Athletic Scholarship - Football, Duke University, Durham, NC
Timeline
Vice President
THE SPORTS FACILITIES MANAGEMENT (SFM)
03.2014 - 04.2019
President & Consultant
PRISM SPORTS & ENTERTAINMENT, LLC
04.2002 - Current
Assistant GM
VERIZON ARENA
01.1998 - 01.2002
Assistant GM
CROWN COLISEUM COMPLEX
01.1996 - 01.1998
Assistant GM
TUPELO COLISEUM
01.1993 - 01.1996
Master of Science - Sports Management
Appalachian State University
Bachelor of Arts - Political Science
Duke University
Similar Profiles
Antara BiswasAntara Biswas
Customer Service Associate at Rhino Sports And Entertainment Service LLCCustomer Service Associate at Rhino Sports And Entertainment Service LLC
Jonathan BaileyJonathan Bailey
Marketing Manager at True North Sports + Entertainment, True North Sports + Entertainment LtdMarketing Manager at True North Sports + Entertainment, True North Sports + Entertainment Ltd
Erica BacaErica Baca
Owner at Prism Floors LlcOwner at Prism Floors Llc