Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jalen McFerren

Seattle,WA

Summary

Experienced professional with a strong background in managing customer relationships, driving process improvements, and implementing customer-focused enhancements. Skilled in serving as a primary point of contact, building lasting relationships with key stakeholders, and proactively addressing customer concerns. Adept at identifying operational opportunities to increase efficiency and customer satisfaction. Proven ability to analyze data, develop standard operating procedures (SOPs), and deliver performance reports to internal stakeholders. Excels in driving growth and operational success, with experience working across diverse customer bases.

Overview

7
7
years of professional experience

Work History

Licensed Real Estate Broker

Renters Warehouse
Seattle, WA
04.2023 - Current
  • Assist real estate investors with property acquisition and divestiture
  • Use advanced analytics to spot market trends and high-yield properties and perform thorough asset analysis
  • Provide actionable insights and recommendations
  • Coordinate property visits, enhance property exposure to potential tenants, and streamline pre-tenancy procedures for a smooth, compliant experience
  • Negotiated over $1.1 Million in lease contracts, managed over $200,000 in renovation projects, and coordinated subcontract work

Account Executive

Salesforce
Seattle, WA
05.2023 - 07.2024
  • Drove sales and business development by engaging both existing and new accounts within wealth management, banking, and real estate investment, focusing on their unique data strategy needs.
  • Consulted with clients to assess and optimize their data strategy, aligning Tableau's solutions to enhance decision-making, and drive business growth across the financial sector.
  • Built long-term relationships with key stakeholders, leveraging deep industry knowledge to position Tableau as a trusted partner in transforming clients' data insights into actionable strategies for success.

Account Director

LinkedIn
San Francisco, CA
08.2019 - 05.2023
  • Partnered with search and staffing organizations to ensure they effectively leverage our tools, enhancing talent attraction, engagement, brand awareness, and business development strategies.
  • Managed 85 accounts, fostering relationships with key stakeholders at multiple levels (vertically and horizontally) across client organizations.
  • Achieved impressive quota attainment, including 111% in 2021 H1 Promotional Ramp ($590,000 in revenue), 112% in 2021 H2 ($1,441,035 in revenue), 136% in 2022 H1 ($991,000 in revenue), and averaged 118% attainment across six quarters from 2019-2020, ranking in the Top 3 producers within the organization.

Account Manager

Aerotek, Inc
San Francisco, CA
05.2018 - 08.2019
  • Co-manage the Architecture and Engineering division and lead a team of 5 recruiters
  • Build new business relationships and service existing clients using the Perfect Fit Sales Cycle: prospect, engage, qualify, deliver, and service
  • Increase market share by targeting prospects and closing sales contracts
  • Collaborate with Owners, Principals, and Hiring Managers to assess staffing needs and recommend candidates
  • Responsibilities also include contract negotiations, requirement fulfillment, and customer service
  • By peers, Rookie of the Year (San Francisco Office) for making a significant contribution through performance and impact on the collective team

Education

MBA - Business Administration and Management

California State University-Monterey Bay
Monterey, CA
12.2020

Bachelor of Science - Business Marketing

California State University-Chico
Chico, CA
05.2018

Skills

  • Customer Relationship Management
  • Process Improvement
  • Data Analysis
  • Stakeholder Communication
  • Project Management
  • Problem Solving & Escalation Management

Affiliations

  • Volunteer Park Inspector – City of Seattle
  • Rookie of the Year – Aerotek, 2019
  • Top Producer – LinkedIn, 2021
  • Value Star Recognition – LinkedIn, 2023
  • Top Producer – Seattle – Renters Warehouse, 2024

Timeline

Account Executive

Salesforce
05.2023 - 07.2024

Licensed Real Estate Broker

Renters Warehouse
04.2023 - Current

Account Director

LinkedIn
08.2019 - 05.2023

Account Manager

Aerotek, Inc
05.2018 - 08.2019

MBA - Business Administration and Management

California State University-Monterey Bay

Bachelor of Science - Business Marketing

California State University-Chico

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Jalen McFerren