Jalen Moore
Wilson,NC
Summary
Dynamic Customer Service Advocate with proven expertise in complaint handling and data entry, honed at Phyllis Crowder. Excelled in delivering superior customer experiences, managing high call volumes with assertiveness, and fostering team collaboration. Achieved continuous improvement, focusing on customer satisfaction and operational excellence.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Remodel Team Member
Target
03.2025 - 08.2025
- Managed inventory of supplies, ensuring proper storage and easy accessibility during remodel projects.
- Participated in safety training programs, reducing workplace accidents and promoting a safe work environment.
- Exceeded client expectations by delivering outstanding results that consistently aligned with their vision for space.
- Enhanced customer satisfaction by completing remodel projects on time and within budget constraints.
- Utilized advanced tools and equipment for precise measurements and accurate installations during remodeling projects.
- Maintained clean and organized workspaces to increase efficiency and minimize potential hazards.
- Demonstrated adaptability by quickly adjusting to changes in project scope or timelines as needed.
- Supported team leadership by assisting with training new team members on company policies, procedures, and best practices.
- Consistently met deadlines through effective time management skills and strong work ethic.
- Collaborated with team members to ensure efficient completion of remodeling tasks.
- Ensured compliance with all building codes, regulations, permits, inspections throughout the remodeling process.
Customer Service Advocate
Phyllis Crowder
01.2022 - 03.2025
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Hunt High School
4559 Lamb Rd Nw 06-2024
Skills
- Call center experience
- Data entry
- Administrative support
- Complaint handling
- Assertiveness
- Payment handling
- Hand tool proficiency
- Teamwork and collaboration
- Team player
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Loading and unloading
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Remodel Team Member
Target
03.2025 - 08.2025
Customer Service Advocate
Phyllis Crowder
01.2022 - 03.2025
High School Diploma -
Hunt High School
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