Jalen Myrie
Kannapolis,NC
Summary
Dynamic Operations Manager with a proven track record at Jelcs Logistics Amazon DSP, enhancing operational efficiency and employee retention. Excelled in team leadership and problem-solving, achieving a 6.3% improvement in compliance. Skilled in customer service management and strategic process improvements, driving productivity and reducing costs.
Overview
3
3
years of professional experience
Work History
Operations Manager
Jelcs Amazon DSP.
01.2021 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Improved compliance with Amazon Safety & Driving protocols by 6.3 percent during peak season.
- Achieved higher employee retention rates by effectively training and supporting new hires.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Assistant Store Manager
NIKE
08.2022 - 03.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
HR Recruiter
Jelcs Logistics AMAZON DSP
08.2021 - 03.2024
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Verified applicant references and employment details.
Education
Bachelor of Arts - Information And Computer Systems
Clark Atlanta University
Atlanta, GAAssociate of Arts - Business
The Community College of Baltimore County
Catonsville, MD05-2016
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Store opening and closing
- Customer service management
- Team management
- Upselling and cross selling
Timeline
Assistant Store Manager
NIKE
08.2022 - 03.2024
HR Recruiter
Jelcs Logistics AMAZON DSP
08.2021 - 03.2024
Operations Manager
Jelcs Amazon DSP.
01.2021 - 03.2023
Bachelor of Arts - Information And Computer Systems
Clark Atlanta University
Associate of Arts - Business
The Community College of Baltimore County