Jalen Nester
Columbia,SC
Summary
Client-focused help desk technician with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Eager to contribute to team success through problem-solving, attention to detail and excellent organizational skills.
Overview
2
2
years of professional experience
Work History
IT Help Desk Technician
Walmart
01.2024 - Current
- Brake down and evaluate user problems using test scripts, personal expertise and probing questions.
- Answer support calls within eight seconds to minimize delays and subsequent abandoned calls.
- Patch software and install new versions to eliminate security problems and protect data.
IT Help Desk Technician
Blue Ridge High School
05.2023 - 09.2023
- Quickly and accurately answered staff questions, suggested effective solutions and resolved issues
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Supplied essential technical support for clients on a wide range of school products
Education
BBA - Integrated Information Technology
University of South Carolina
Columbia, SC05-2026
Skills
- Desktop support
- Data backup and retrieval
- Remote access technology
- Technical issues analysis
- Data entry
- Bug tracking
- Customer service
- CompTia a
Relevant Skills
- Problem solving
- Communication
- Team Collaborator
- Critical Thinking
- Project management
Timeline
IT Help Desk Technician
Walmart
01.2024 - Current
IT Help Desk Technician
Blue Ridge High School
05.2023 - 09.2023
BBA - Integrated Information Technology
University of South Carolina