Jalen Porter
Chicago,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Reliable experienced in cleaning and maintaining different types of facilities. Offers strength to lift heavy furniture, training in safety and expertise with job-related equipment. Dedicated to keeping spaces tidy and sanitized. Detail-oriented custodian focused on providing excellent professional cleaning services to residential and commercial clients. Versed in maintaining flooring, washing windows and walls and performing various maintenance tasks. Familiar with handyman practices and basic landscaping. Customer-focused professional with successful 12-year career in service industry. Dynamic and successful at applying skills in busy environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
Chicago, IL
02.2019 - Current
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Transported and safely delivered items to prevent damage or loss.
- Presented order bills and collected payments for deliveries.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Notified customers of delays to decrease calls to support.
Custodian
Aramark
Chicago, IL
01.2021 - 12.2023
- Set up for events, Break down events, Clean rooms, Maintain garbage, Maintain storage rooms
Taxi Driver
Uber And Lyft
Chicago, IL
11.2017 - 10.2021
- Provided door-to-door service for passengers in a safe and courteous manner.
- Maintained vehicle to maximize passenger satisfaction.
- Achieved consistently high customer scores due to exceptional service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Load Captain
Federal Express
Chicago, IL
07.2017 - 11.2019
- Improve numbers in volume, Promotion to deck captain, Report truck arrivals & depart time, Load trucks, Report freight numbers
- Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Prepared daily work and run schedules.
- Verified driver credentials prior to assigning them a route or task.
Manager
Little Caesars Pizza
Chicago, IL
01.2013 - 02.2016
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Established processes to ensure efficient workflow throughout the organization.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Cook
Rally"s And Checkers
Jackson, MS
08.2012 - 11.2013
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Executed proper techniques when preparing menu item ingredients.
- Used standardized recipes and other instructions to prepare food.
- Checked completed orders for correct quantity and quality.
Cashier
Sonics Drive In
Jackson, MS
06.2011 - 07.2012
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Helped customers find specific products, answered questions, and offered product advice.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
High school diploma or GED - General Studies
Provine High School
06.2014
Skills
- Childcare
- Dental assisting
- Security
- Medical office experience
- Classroom experience
- Front Desk
- Teaching
- Customer Service
- Administrative Experience
- Driving
- Customer service
- Product demos
- Front desk
- Sales
- Supervising experience
- Hospitality
- Guest services
- Restaurant experience
- Analysis skills
- Marketing
- Leadership
- Vehicle Maintenance
- Mileage Tracking
- Goods Transport
- Package Scanning
- Product Promotion
- GPS Navigation
- Payment Collection
- Order Verification
- Heavy Lifting
- Load Balancing
- Safe Driving Record
- Childcare
- Clean Driving Record
- Time Management
- Order picking and processing
- Safe driver training
- GPS and route planning
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Certification Dates
Driver's License, 12/01/24, 06/01/25
Personal Information
Relocation: Anywhere
Languages
English, Expert
Languages
Spanish
Limited
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Custodian
Aramark
01.2021 - 12.2023
Delivery Driver
DoorDash
02.2019 - Current
Taxi Driver
Uber And Lyft
11.2017 - 10.2021
Load Captain
Federal Express
07.2017 - 11.2019
Manager
Little Caesars Pizza
01.2013 - 02.2016
Cook
Rally"s And Checkers
08.2012 - 11.2013
Cashier
Sonics Drive In
06.2011 - 07.2012
High school diploma or GED - General Studies
Provine High School