Jalen Rainey
Albany,New York
Summary
Organized and dedicated Customer Experience Agent with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Budtender
The Travel Agency
04.2024 - Current
- Utilized strong interpersonal skills to build rapport with customers to boost engagement and sales.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Facilitated inventory turnover and product availability by reviewing and adjusting inventory levels.
- Improved store layout and visuals for enhanced customer experience and ease of navigation.
Office Administrative Lead
Mosholu Optical
01.2022 - 02.2024
- Completed administrative tasks relating to email communication, agenda planning, updating spreadsheets shared throughout the district.
- In charge of monitoring customer feed back surveys and addressing any issues or concerns customers may have as well as acknowledging associates for outstanding compliments.
- Takes initiative by using time management skills to be able to complete merchandising tasks and projects.
- Provided effective training to onboarding associates to ensure they can succeed in our work environment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Operations Manager
Carhartt
08.2019 - 12.2021
- Completed regular inventory counts to verify stock levels, address discrepancies and determine store needs.
- Monitored and replenished display inventory and restructured according to available stock.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Created visual marketing and styled window displays.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
Education
Associate of Applied Science - Business Administration And Management
Hudson Valley Community College
Troy, NY05.2026
No Degree -
Coursera
07.2024
Skills
- Sales processes
- Goals and Performance
- Verbal and written communication
- Positive and upbeat
- Time management
- Relationship building
- Corporate Visual Standards
- Retail store support
- Inventory management
- Filing and data archiving
- Schedule Maintenance
- Records Management
Timeline
Budtender
The Travel Agency
04.2024 - Current
Office Administrative Lead
Mosholu Optical
01.2022 - 02.2024
Operations Manager
Carhartt
08.2019 - 12.2021
Associate of Applied Science - Business Administration And Management
Hudson Valley Community College
No Degree -
Coursera
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