Summary
Overview
Work History
Education
Skills
Timeline
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Jalen Reed

Olympia Fields,IL

Summary

Dedicated worker with excellent communication, time management. Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.Also a very solid background in retail sales and customer engagement.

Overview

6
6
years of professional experience

Work History

Ramp Agent

Southwest Airlines
04.2023 - 04.2025
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.

Package Handler

Ups
08.2022 - 03.2023
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.

Sales Associate

Michaels Arts and Crafts
11.2019 - 05.2020
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Overnight restocking

Sales Associate

Kids Footlocker
08.2019 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

Rich South High School
Richton Park, IL
05.2020

Skills

  • Can work well with others
  • Skills on the computer
  • Package Loading
  • Customer Experience
  • Heavy lifting
  • Aircraft tug operation
  • Team leadership
  • Truck loading and unloading
  • Clean driving record
  • Provisioning Agent

Timeline

Ramp Agent

Southwest Airlines
04.2023 - 04.2025

Package Handler

Ups
08.2022 - 03.2023

Sales Associate

Michaels Arts and Crafts
11.2019 - 05.2020

Sales Associate

Kids Footlocker
08.2019 - 11.2019

High School Diploma -

Rich South High School

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Jalen Reed