Jalen Roach
Atlanta
Summary
Dynamic leader with a proven track record at YMCA of Metro Atlanta, excelling in program development and conflict resolution. Skilled in fostering teamwork and communication among youth, I effectively designed engaging activities that promoted healthy lifestyles. Proficient in project management, I consistently delivered impactful results in youth engagement and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teen Counselor
YMCA of Metro Atlanta
Atlanta
08.2023 - Current
- Led daily activities for youth, fostering a supportive environment at YMCA camps.
- Facilitated group discussions, encouraging communication and teamwork among teens.
- Developed engaging programs that promoted physical fitness and healthy lifestyles.
- Operated a multi-line phone system to manage incoming and outgoing calls. and enjoyment.
- Utilized customer service skills to address inquiries and resolve issues promptly.
- Operated a multi-line phone system to manage incoming and outgoing calls.
Youth Ministry Leader
World Changers International
Atlanta
02.2018 - 12.2024
- Led weekly meetings to discuss program progress and address participant needs.
- Developed engaging youth programs to foster spiritual growth and community involvement.
- Operated telecommunications systems to connect calls and manage communications.
- Monitored network activity and reported issues to technical teams.
- Operated cameras during live broadcasts and recorded events for various productions.
- Managed the successful upgrade and deployment of environmental illumination systems with zero cost overruns and zero safety incidents.
- Developed engaging live streaming content for diverse audiences and platforms.
- Collaborated with cross-functional teams to enhance streaming quality and viewer experience.
- Developed customized content tailored to diverse audience needs and interests.
- Operated audio equipment during live events and studio sessions.
Sales Associate
BoxLunch
Atlanta
04.2022 - 08.2023
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained accurate logs of calls and communications for record-keeping.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
Sales Associate
Forever 21
Atlanta
03.2021 - 11.2021
- Assisted customers with product selection and provided fashion advice.
- Collaborated with team members to meet daily sales goals and objectives.
- Managed inventory levels and organized merchandise displays on the sales floor.
- Maintained store cleanliness and ensured a welcoming shopping environment.
- Processed payments from customers over the phone using secure payment methods.
Education
Bachelor's - Religious Studies
Morehouse College
Atlanta06-2026
Diploma -
Carver High School
Atlanta05-2021
Skills
- Youth program development
- Program development
- Project management
- Effective implementation
- Youth development
- Conflict resolution
- Leader
- Team player
- Telecommunications
Awards
- Principal's list
- Honor roll
- Outstanding student in Social Studies and Science
- Voted King of one of the largest youth ministries WCYE
- Best All-Around Senior
Certification
- CPR Certification
Timeline
Teen Counselor
YMCA of Metro Atlanta
08.2023 - Current
Sales Associate
BoxLunch
04.2022 - 08.2023
Sales Associate
Forever 21
03.2021 - 11.2021
Youth Ministry Leader
World Changers International
02.2018 - 12.2024
Bachelor's - Religious Studies
Morehouse College
Diploma -
Carver High School