Jalen Rose
Providence,RI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable , can work in a fast pace workplace able to learn new tasks quickly and thrive to be the best i can be to help contribute to any work environment. Hard worker with over 10 years of experience in customer service , Direct support , always looking for an opportunity to do and be better while always willing to learn.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Gateways to Change
04.2017 - Current
- Participated in ongoing training opportunities to stay current on best practices in disability support services, Medication Training, CPI , CPR Certifications.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Transported clients to medical and dental appointments to provide support.
- Educated clients and family members on relevant topics to support independent living.
Server , BarBack , Runner
Avvio Restaurant
09.2016 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Representative
Deblasio Insurance
09.2015 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism with customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Youth Support Worker
Nonviolence Institution
08.2014 - 09.2016
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Served as a mentor figure offering guidance on academic pursuits, interpersonal conflicts resolution techniques.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
- Improved communication among youth through group discussions, role-play activities, and team-building exercises.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
Direct Support Professional
Judge Rotenberg Educational Center
06.2014 - 08.2016
- Maintained clean, safe, and well-organized patient environment.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
Hope High
Providence, RI06.2013
Skills
- First aid and safety
- Communication Skills
- Passionate
- Team Oriented
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Transportation
- Social Skills Development
- CPR Certification
Timeline
Direct Support Professional
Gateways to Change
04.2017 - Current
Server , BarBack , Runner
Avvio Restaurant
09.2016 - 05.2018
Customer Service Representative
Deblasio Insurance
09.2015 - 10.2016
Youth Support Worker
Nonviolence Institution
08.2014 - 09.2016
Direct Support Professional
Judge Rotenberg Educational Center
06.2014 - 08.2016
High School Diploma -
Hope High
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