Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalen Russell

Katy,TX

Summary

Proven track record at H-E-B in enhancing customer satisfaction and loyalty, demonstrated through exceptional problem-solving and relationship-building skills. Excelled in store operations and merchandising, significantly contributing to sales growth and inventory accuracy. Skilled in multitasking and fostering positive customer interactions, consistently exceeding expectations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

H-E-B
1621 S Mason Rd, Katy, TX 77450
05.2019 - 03.2021

-Greet every customer allowing each and every customer to feel comfortable and welcomed.

-Developed strong client relationships and earned an outstanding reputation of exceeding any goals or standards put into place.

-Cross trained through a variety of different departments displaying my adaptiveness and willingness to work with others to get the job done.

E-Store Representative(Substitution and Shortages)

H-E-B
1621 S Mason Rd, Katy, TX 77450
03.2021 - 05.2022

-Managed inventory of all departments through curbside to minimize or reduce chances of a possible substitution of shortage to ensure the customer gets what they ordered.

-Answered any calls for curbside for all departments to try and find any item they were in search of to satisfy the customers needs.

-Adjust any incorrect count for inventory purposes to prevent future problems.

Drugstore Sales Representative

H-E-B
1621 S Mason Rd, Katy, TX 77450
05.2022 - 03.2024

-Walk the department for any cases to be worked to satisfy our standards of keeping our store fully stocked.

-Assign locations for products to ensure that they are easy to search for and also to find.

-Increase sale revenues by making displays to attract customer interaction.

-Assist any customer that is in need of help navigating any item improving their overall experience.

Drug Store Lead

H-E-B
1621 S Mason Rd, Katy, TX 77450
03.2024 - Current

-Embodied the true definition of customer service by going above and beyond to serve the customers needs while maintaining a business mindset.

-Increased efficiency and productivity by bringing new and more efficient ideas to help grow sales.

-Managed high stressful and pressure situations by finding the most suitable resolution that not only serves the customers needs but the store's as well.

-Lead and teach partners the most efficient and productive way possible to uphold the standards of our company

-Build eye appealing displays and aisles grow customer involvement which ultimately drives the business and sales forward

Education

High School Diploma -

James E. Taylor Highschool
20700 Kingsland Blvd, Katy, TX 77450

Skills

  • Store operations
  • Exceeding Customer Expectations
  • Ability to Lift 40 pounds
  • Building Customer Loyalty
  • Engaging with Diverse Customers
  • Inventory and Stocking
  • Relationship Building
  • Problem-Solving
  • Friendly and Positive
  • Multitasking and Organization
  • Store Merchandising
  • Goal Setting and Achievement

Timeline

Drug Store Lead

H-E-B
03.2024 - Current

Drugstore Sales Representative

H-E-B
05.2022 - 03.2024

E-Store Representative(Substitution and Shortages)

H-E-B
03.2021 - 05.2022

Customer Service Representative

H-E-B
05.2019 - 03.2021

High School Diploma -

James E. Taylor Highschool
Jalen Russell