Jalen Rutherford
Milwaukee
Summary
Dynamic and results-driven professional with a proven track record at Harry & Rose Samson Family Jewish Community Center, excelling in customer service and membership growth. Leveraged effective negotiation and teamwork to surpass member recruitment targets and foster corporate partnerships. Demonstrates exceptional adaptability, enhancing member engagement through innovative solutions.
Overview
2
2
years of professional experience
Work History
Membership Sales Associate
Harry & Rose Samson Family Jewish Community Center
09.2024 - Current
- Provided exceptional customer service, resolving issues regarding finances, conduct, and customer accommodation.
- Regularly attended industry conferences to stay informed about emerging trends and competitive landscape changes.
- Worked along with my team to build corporate partnerships with both local and larger businesses.
- Recruited and as a point of contact for problem solving for 80+ new member.
Member Services Assistant
Harry & Rose Samson Family Jewish Community Center
08.2022 - 09.2024
- Was flexible with filling-in and assisting in multiple roles to help maintain a safe and well-managed environment for members.
- Attended routine team meetings with the goal of improving and discussing work practices and nurturing a healthy and collaborative space.
- Managed front desk operations efficiently, greeting members warmly and providing exceptional service upon arrival.
- Served as the main customer service receptionist for incoming calls and on-site interactions for the fitness wing.
- Educated members on available resources, including online tools and mobile apps that enhance their experience.
Education
High School Diploma -
Milwaukee Lutheran High School
Milwaukee. WI05-2023
Skills
- Goal-oriented mindset
- Effective negotiation
- Performance tracking
- Cold calling proficiency
- Customer service
- Membership processing
- Up-selling strategies
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Membership Sales Associate
Harry & Rose Samson Family Jewish Community Center
09.2024 - Current
Member Services Assistant
Harry & Rose Samson Family Jewish Community Center
08.2022 - 09.2024
High School Diploma -
Milwaukee Lutheran High School
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