Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalen Sanchez

Aurora,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Professional Mover

Ikea
03.2018
  • Helped create route planning for maximum efficiency
  • Communicated clearly with clients to ensure understanding of ideal placement of goods as well as accommodating any special requests
  • Explained terms of sale to customer and received signatures for accurate record keeping.

Customer Support Technician

Espec North America
02.2024 - Current
  • Improved customer satisfaction by promptly addressing and resolving technical issues.
  • Mentored new hires during their onboarding process, leading them towards successful integration into the support team.
  • Supported sales teams by providing technical expertise during product demonstrations, increasing customer confidence and trust in the company''s offerings.
  • Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.

Sales Representative

T-Mobile
01.2023 - 01.2024
  • Process sales transactions accurately and efficiently using sale software
  • Stay up to date with the latest technology trends and product knowledge to provide accurate information to customers
  • Participate in ongoing product and sales training to develop expertise in product offerings
  • Assist in opening and closing procedures, including cash handling and security protocols.

Sales Associate

Conn's Home Plus
04.2019 - 10.2022
  • Resolved customer complaints by providing resources and taking initiative
  • Assisted with training new employees on customer service, record keeping, and company best practices
  • Drafted and finalized store sales via iPad and computer
  • Processed payments of up to $10.000 via credit card, check, cash, and Conn's store credit.

Education

Associate of Arts in Business Administration -

Otero Junior College
La Junta, CO

Bachelor of Arts - Business Entrepreneurship

Metropolitan State University
Denver, CO
12.2024

Skills

  • Hardware troubleshooting
  • Telecommunications equipment
  • Customer Needs Assessment
  • CRM Software
  • Effective Communication
  • Data Entry
  • Analytical Thinking
  • Order Fulfillment

Timeline

Customer Support Technician

Espec North America
02.2024 - Current

Sales Representative

T-Mobile
01.2023 - 01.2024

Sales Associate

Conn's Home Plus
04.2019 - 10.2022

Professional Mover

Ikea
03.2018

Associate of Arts in Business Administration -

Otero Junior College

Bachelor of Arts - Business Entrepreneurship

Metropolitan State University
Jalen Sanchez