Jalen Searcy
Conley,GA
Summary
Seasoned IT Support Specialist with 7 years of experience, adept in managing and maintaining diverse IT environments, including Google Workspace, Microsoft 365 and MacOS. Proven track record in providing level 1 and level 2 support, implementing new IT systems, and developing IT processes. Seeking to leverage expertise in IT infrastructure, troubleshooting, and network managment as an IT Support Specialist
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Specialist
POST Investment Group
06.2022 - 10.2024
- Manage and maintain Google Workspace, Microsoft 365, Slack, macOS and JumpCloud environments
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Monitored system performance to identify potential issues.
- Manage, troubleshoot, and monitor all installed systems and infrastructure
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Proactively ensure the highest levels of systems and infrastructure availability
- Provided Tier 1 and Tier 2 IT support to non-technical internal users through desk side support services.
- Implement and manage new IT systems and services as directed by the IT Manager or VP, IT
- Develop and implement IT processes and procedures
- Collaborate with IT team and users in other departments to meet organizational needs and objectives
- Develop and maintain documentation of IT systems and networks
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
I.T Tech Operation Associate
Wells Fargo
03.2022 - 06.2022
- Demonstrated strong customer service skills while providing technical support to users via phone or in person at help desk stations.
- Comply with established guidelines, documentation and structured training, respond to inquiries concerning support, processing or request procedures, systems status, trouble-shooting and network connectivity
- Document and resolve basic problems regarding end-user computers, peripheral devices, business applications, and hardware and software where necessary
- Record inquiries in relation to support tools/systems, repair and service requests
- Resolve or direct request to appropriate technical area or vendor, keep track of status and follow up to ensure a timely resolution and client satisfaction
- Participate in and support implementation of business solutions
- Determine the impact of changes made to existing hardware, software, and schedules
- Review tactical issues, policies or procedures for which answers can be quickly obtained
- Perform daily validations of application by performing critical functional checks to ensure that its stable for business users
- Audit complex critical systems delivery for business processes
- Determine the impact of new products and tools implementation across the business and mitigates potential issues
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Electronic Manufacturing Technician
Abbott
03.2021 - 11.2021
- Assembled and tested parts and components to meet safety and performance standards.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
- Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Resolve and/or facilitates resolution of problems including identifying causes to prevent reoccurrence
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
Electronic Assembler
Material in Motion
01.2018 - 02.2021
- Performed thorough testing of assembled products to ensure optimal functionality before shipping to customers.
- Evaluated design schematics for clarity before beginning each assembly project, ensuring minimal errors during the build process.
- Utilized advanced soldering techniques for precise connections between electronic components, minimizing the need for rework or repairs.
- Maintained a positive attitude and strong work ethic, contributing to overall team morale and success in meeting production goals.
- Inspected completed products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Improved product assembly efficiency by streamlining electronic component placement and soldering processes.
Computer Technician
Randstad
07.2017 - 01.2018
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Inspected and tested faulty circuit boards and microprocessors.
Education
Certification - Information Technology
Omnitech Institue
Riveredale, Ga06.2022
High School Diploma -
Frank Mcclarin High School
College Park, Ga05.2014
Skills
- Help Desk
- Network configuration
- Software Installation
- System Administration
- Virtualization
- Local Area Network (LAN)
- QA
- MS Office
- Microsoft Windows
- Hardware Configuration
- Information Security
- Software Troubleshooting
- Cloud Computing
- Ticketing system proficiency
- Mac systems
Certification
Comptia A+
Timeline
IT Support Specialist
POST Investment Group
06.2022 - 10.2024
I.T Tech Operation Associate
Wells Fargo
03.2022 - 06.2022
Electronic Manufacturing Technician
Abbott
03.2021 - 11.2021
Electronic Assembler
Material in Motion
01.2018 - 02.2021
Computer Technician
Randstad
07.2017 - 01.2018
Certification - Information Technology
Omnitech Institue
High School Diploma -
Frank Mcclarin High School
Similar Profiles
Daniel WinnDaniel Winn
Summer Analyst Intern at Post Investment GroupSummer Analyst Intern at Post Investment Group
Manikandan KGManikandan KG
Lead QA/SDET Consultant at Global Savings Group Ltd(The Saudi Investment Bank, Apparel Group)Lead QA/SDET Consultant at Global Savings Group Ltd(The Saudi Investment Bank, Apparel Group)
ABDULLAH ALGHAMDIABDULLAH ALGHAMDI
Internship at Alnefaie Investment GroupInternship at Alnefaie Investment Group
Dominique InglesDominique Ingles
Forklift Operator at CEVA Logistics Inc.Forklift Operator at CEVA Logistics Inc.
PATRINA JOHNSONPATRINA JOHNSON
Counselor / Group Facilitator at B & J Pathways to Success, CorporationCounselor / Group Facilitator at B & J Pathways to Success, Corporation