Shelley Sharp

Hospice, Palliative and PACE Health Provider Company

Company calls CTS "Air Traffic Controllers" for the company. Handle incoming calls relating to our hospice and Palliative patients. Calls from families, patients, facilities, hospitals, suppliers, Dr. offices etc. Good communication skills, both verbal and written critical in representing the needs of each call and concerns that come in. Strong ability to handle critical situations in a timely professional manner. Within the company, in charge of posting accurate schedule of clinician availability, on call staff and inner office availability. Basic care needs, understanding and listening skills practiced on every call to ensure clarity and accuracy of patient/family needs.

Daily support of Rn, SW and managers in ordering essential equipment to be delivered to patients/families and facilities.

Paying attention to details is essential in maintaining good communication and effective working relationships, with co workers to ensure success.

Executed customer transactions, including deposits, withdrawals, money orders and checks. Upheld strict financial controls by keeping funds secure and accurately transferring monies. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

Maintained friendly and professional customer interactions. Performed customer transactions for money orders, cashiers checks, deposits and withdrawals. Organized, stocked and maintained teller window area. Maintained teller drawer to perform bank transactions.

Worked breakfast prep, lunch meals, multiple daily tasks dealing with food and sanitation standards. Responsible for customer service at cashier station. Input of money, end of day paperwork, bank deposit preparation and closeout.

Prep and prepared food for students. Responsible for line set up and tear down. Cashier duties, including money/credit transactions, balancing, close out and end of day paperwork.

Worked as a cashier in both the check out lanes and customer service. Handled returns, refunds, and phone calls. Performed closing duties at the end of work day.

Worked as an operator performing routine process operations in the fabrication of wafers, modules and tape/head assemblies. Visually inspected products with microscopes and other electronic devices to ensure proper performance per manufacturing specifications. Daily maintained and compared statistical process control (SPC) data to record against control specifications. Performed minor equipment set-ups, calibrations, inspections, maintenance of equipment per procedure. Actively participated in enhancing the team environment, peer to peer communication and problem solving. Trained and certified others in processes. Worked with and assisted engineering in developing new products and procedures. Daily entered data into computer tracking system.

Responsible for setting up, starting and conducting corporate conference calls. Skilled in working with high profile clients, reservations and data entry. Experienced in customer service and trouble shooting skills.

Worked as an assembler for the Thin Film Tape Head assembly department. Job consisted of inspection of parts, building the tape heads and various testing of the products. Data input and tracking. Worked as a lead for the area. Strong team work environment.

Worked as a crew member during junior and senior years of high school. Customer service, food preparation, cashiering. After graduation, worked as breakfast manager. Responsibilities included managing crew, shift organization, handling money, daily logs and paperwork and deposits.