Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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Jalen Simpson

Cary,NC

Summary

Experienced Information Security Specialist with a passion for aligning security architecture plans and processes with industry standards and business objectives. Demonstrated expertise in developing and testing security frameworks for cloud-based software to ensure the utmost protection of sensitive data. Skilled in implementing robust network defense strategies to safeguard against potential threats.

Overview

9
9
years of professional experience

Work History

Assistant General Manager of Operations

Copart Inc
03.2020 - Current
  • Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
  • Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
  • Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
  • Promoted workplace safety by implementing rigorous risk assessments and hazard prevention measures, reducing the number of accidents and incidents within the organization.
  • Collaborated with other department leaders to align organizational strategies for maximum impact on business growth.

Senior and Service Banker

First Citizens Bank
08.2019 - 03.2020
  • Developed strong knowledge of bank products and services to confidently address customer questions and concerns.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Provided exceptional service to business clients, supporting their unique banking requirements effectively.
  • Assisted clients with account management tasks, resulting in improved financial organization.
  • Collaborated with team members to achieve branch goals and maintain high-quality service standards.

Service and Parts Manager

Autozone
11.2015 - 02.2020
  • Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
  • Implemented a proactive maintenance schedule, reducing equipment downtime and repair costs.
  • Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
  • Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing targeted coaching as needed.

Education

Certificate Degree - Cyber Security

DeVry University
Downers Grove, IL
08.2024

Bachelor of Arts (B.A.) - Business Administration

North Carolina Central University
Durham, NC
12.2017

Skills

  • Cyber Security
  • Cyber Security Protocols
  • Security Equipment Handling
  • Operational Security Procedures
  • IT Security Practices
  • Linux Security
  • Security engineering
  • Network Administration
  • Risk Analysis and Management
  • Java
  • Skilled in Python
  • Cloud Security Testing

Extracurricular Activities

Member of Future Business Leaders of America Cyber Security

Timeline

Assistant General Manager of Operations

Copart Inc
03.2020 - Current

Senior and Service Banker

First Citizens Bank
08.2019 - 03.2020

Service and Parts Manager

Autozone
11.2015 - 02.2020

Certificate Degree - Cyber Security

DeVry University

Bachelor of Arts (B.A.) - Business Administration

North Carolina Central University

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Jalen Simpson