Summary
Overview
Work History
Education
Skills
Certification
References
Personal Information
Timeline
Generic

Jalen Sly

Summary

Detail-oriented Operations & Command Center Operator with 5+ years of experience supporting fast-paced environments through real-time monitoring, multi-channel communication, and incident coordination.

Known for calm, clear decision-making under pressure and the ability to manage high-volume information flow with accuracy. Skilled in coordinating emergency responses, maintaining regulatory documentation, and serving as a reliable liaison across departments. Committed to supporting safe, efficient, and uninterrupted operations within a 24/7 environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Admin Support

Marksman Titan
07.2023 - Current

• Coordinate daily communications, schedules, and updates to keep operations running smoothly.

• Prepare reports and compliance documents to meet regulatory and audit standards.

• Maintain accurate logs of incidents, staff activity, and equipment inventory.

• Serve as a liaison between management, clients, and field teams to resolve issues quickly.

• Support emergency responses by coordinating with law enforcement, medical teams, and internal staff.

Command Center Operator

Allied Universal
04.2019 - 07.2023

• Monitored surveillance, access control, alarms, and radio traffic in a 24/7 hotel command center.

• Identified and escalated security risks, unusual activity, and operational disruptions in real time.

• Coordinated emergency responses with hotel leadership, security, law enforcement, and medical teams.

•Logged incidents and actions taken with accuracy, generating reports for management review.

• Acted as the central communication hub, ensuring timely updates across hotel departments.

Education

High school diploma or GED - General Studies

Life Christian Academy

Certificate - Audio Engineering

Institute of Audio Research

Skills

Real-Time Monitoring

Incident Response Coordination

Multi-Channel Communication

Operational Reporting & Documentation

Cross-Department Coordination

Critical Thinking & Problem Solving

Time-Sensitive Decision Making

Access Control & Surveillance Systems

Tech Literacy (Monitoring Tools & MS
Office)

Customer & Guest Relations

Certification

  • Guard Card, 03/31/25 to 03/31/27
  • First Aid/CPR/AED, 12/31/25 to 12/31/27

References

Available upon request

Personal Information

Willing To Relocate: Anywhere

Timeline

Admin Support

Marksman Titan
07.2023 - Current

Command Center Operator

Allied Universal
04.2019 - 07.2023

High school diploma or GED - General Studies

Life Christian Academy

Certificate - Audio Engineering

Institute of Audio Research
Jalen Sly