
Detail-oriented Operations & Command Center Operator with 5+ years of experience supporting fast-paced environments through real-time monitoring, multi-channel communication, and incident coordination.
Known for calm, clear decision-making under pressure and the ability to manage high-volume information flow with accuracy. Skilled in coordinating emergency responses, maintaining regulatory documentation, and serving as a reliable liaison across departments. Committed to supporting safe, efficient, and uninterrupted operations within a 24/7 environment.
• Coordinate daily communications, schedules, and updates to keep operations running smoothly.
• Prepare reports and compliance documents to meet regulatory and audit standards.
• Maintain accurate logs of incidents, staff activity, and equipment inventory.
• Serve as a liaison between management, clients, and field teams to resolve issues quickly.
• Support emergency responses by coordinating with law enforcement, medical teams, and internal staff.
• Monitored surveillance, access control, alarms, and radio traffic in a 24/7 hotel command center.
• Identified and escalated security risks, unusual activity, and operational disruptions in real time.
• Coordinated emergency responses with hotel leadership, security, law enforcement, and medical teams.
•Logged incidents and actions taken with accuracy, generating reports for management review.
• Acted as the central communication hub, ensuring timely updates across hotel departments.
Real-Time Monitoring
Incident Response Coordination
Multi-Channel Communication
Operational Reporting & Documentation
Cross-Department Coordination
Critical Thinking & Problem Solving
Time-Sensitive Decision Making
Access Control & Surveillance Systems
Tech Literacy (Monitoring Tools & MS Office)
Customer & Guest Relations