Jalen Smith
Miami,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Regal Cinemas
Miami, FL
10.2023 - 01.2025
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained relationships with outsourced companies to ensure optimal approaches for tasks at hand
- Balanced Safe of over 5000$ daily to ensure buildings funds are correct for both morning and night shifts
- Delegating Tasks to both staff and team leads to ensure the building is in peak condition
- Created schedules for floor staff with efficiency for the hours allotted to the building
Team Lead
Regal Cinemas
Miami, FL
11.2022 - 10.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Reviewed completed work to verify consistency, quality, and conformance.
- Deployed multiple strategies to increase efficiency during peak operations
Floor Staff
Regal Cinemas
Miami, FL
02.2022 - 11.2022
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Seasonal Warehouse Employee
Best Buy
miami, FL
11.2019 - 02.2020
- Assisted with physical inventories when needed and reconciled discrepancies between actual count and computer records.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Stocked shelves with products and organized inventory according to product type.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Education
High School Diploma -
John A Ferguson
Miami, FL05-2018
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Sales reporting
- Team leadership
- Customer service
- Money handling
- Multitasking and organization
- Product and service sales
- Problem-solving
- Retail operations
Timeline
Assistant Manager
Regal Cinemas
10.2023 - 01.2025
Team Lead
Regal Cinemas
11.2022 - 10.2023
Floor Staff
Regal Cinemas
02.2022 - 11.2022
Seasonal Warehouse Employee
Best Buy
11.2019 - 02.2020
High School Diploma -
John A Ferguson
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