Jalen Smith
Castroville
Summary
Dynamic and results-driven professional with experience at Freedom Physical Therapy & Fitness, excelling in patient engagement and rehabilitation techniques. Proven ability to enhance customer satisfaction through exceptional service and effective teamwork. Skilled in treatment documentation and inventory management, consistently contributing to improved operational efficiency and client outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intern
freedom Physical Therapy & Fitness
Universal City
06.2024 - 01.2025
- Assisted therapists with patient exercises and rehabilitation programs.
- Documented patient progress and assisted in updating treatment plans.
- Engaged with clients to provide support and answer questions about services.
- Educated clients on proper exercise techniques and safety measures during sessions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained cleanliness and organization of therapy equipment and fitness areas.
Sales Associate
Walmart
San Antonio
08.2021 - 01.2025
- Assisted customers with product selection and inquiries on the sales floor.
- Maintained store organization by restocking shelves and arranging merchandise effectively.
- Operated point-of-sale systems to process transactions efficiently and accurately.
- Collaborated with team members to achieve daily sales goals and improve customer experience.
- Provided product information and demonstrations to enhance customer understanding and satisfaction.
- Monitored inventory levels to ensure availability of popular items for customers.
- Handled customer complaints professionally, ensuring resolution and maintaining store reputation.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
BBA - Kinesiology Health & Science
The University of Texas At San Antonio
San Antonio, TX12-2025
Skills
- Patient engagement
- Exercise instruction
- Rehabilitation techniques
- Treatment documentation
- Customer service
- Team collaboration
- Inventory management
- Sales strategy
- Creativity and innovation
Certification
Adult, Child, Infant CPR & AED
Affiliations
- Staying physically active, whether through exercise or sports like tennis, pickleball, basketball, and football.
Timeline
Intern
freedom Physical Therapy & Fitness
06.2024 - 01.2025
Sales Associate
Walmart
08.2021 - 01.2025
BBA - Kinesiology Health & Science
The University of Texas At San Antonio
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