Jalen Smith
Orlando,FL
Summary
Operations focused professional with experience supporting policy driven environments across logistics, team coordination, and property operations. Proven ability to manage documentation, coordinate maintenance and service requests, support tenant and stakeholder communication, and resolve issues in compliance with established procedures. Strong communicator with leadership experience across operations, retail, and property management, seeking to grow within real estate and property operations.
Overview
6
6
years of professional experience
Work History
Operations Manager
Amazon
Orlando, FL
11.2022 - 01.2026
- Coordinated daily operations for 20-50 delivery routes, projecting on-time completion ensuring adherence to organizational procedures, safety standards, and service expectations.
- Monitored real-time operational performance, identified risks or delays, and implemented corrective actions to maintain service level expectations.
- Served as escalation point for operational, personnel, and safety related concerns, applying established policies and documentation standards.
- Reviewed operational reports and documentation to ensure accuracy, policy adherence, and proper issue resolution.
- Conducted onboarding and training for new drivers, covering routing systems, safety protocols, and performance expectations.
- Maintained accurate delivery logs, reports, and documentation to support compliance and operational efficiency.
Supervisor
Wawa
Orlando, FL
04.2021 - 10.2022
- Supervised and coached team members on daily operational tasks and customer service standards.
- Assisted management with implementing new policies and training staff on updated procedures.
- Addressed customer concerns and resolved issues to maintain high service standards.
- Supported inventory management, vendor invoices, and store organization.
- SERVSAFE Certified
Property Management Assistant
Hines Rentals
Albany, GA
01.2020 - 06.2020
- Communicated with tenants regarding rent collection, deposits, lease agreements, and property concerns.
- Conducted routine property inspections to identify maintenance issues and compliance concerns.
- Scheduled and coordinated maintenance requests to ensure timely resolution of resident issues.
- Assisted with lease applications, background verifications, and applicant follow ups.
- Maintained detailed records to support audits, accountability, and continuous improvement.
Skills
- Operations Coordination
- Team Leadership & Training
- Performance Tracking & Reporting
- Time Management & Prioritization
- Documentation & Data Entry
- Logistics & Route Support
- Incident & Escalation Management
- Process Improvement
- Microsoft Excel & Office Suite
- Customer & Stakeholder Communication
Timeline
Operations Manager
Amazon
11.2022 - 01.2026
Supervisor
Wawa
04.2021 - 10.2022
Property Management Assistant
Hines Rentals
01.2020 - 06.2020