Jalen Sorrell
Greensboro,NC
Summary
I am currently a Psychology and Business student at the University of North Carolina at Greensboro. I have worked in customer service since I was 16 years old and I have often been complimented on my ability to engage with the customer and working well with others. After graduating I am interested in pursuing a career in the world of esthetics and beauty,
Overview
6
6
years of professional experience
Work History
Barback
Euphoria
06.2023 - Current
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
Sales Associate
Designer Shoe Warehouse, DSW
02.2022 - Current
- Engaged with customers to help them make the best selection possible.
- Operated cash register for all transactions with accuracy.
- Answered calls to the store to assist all customers
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Closing duties such as cleaning, organizing merchandise, and preparing the store for the next morning.
Customer Lead
Food Lion
05.2018 - 08.2021
- Operated cash register to accurately process and record customer payments
- Operated the customer service desk to assist customers with returns, lottery, and any other special requests
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Answered customer telephone calls promptly
- Removed trash, swept, and mopped floors for professional appearance.
Summer Camp Counselor
Elon First Baptist Church
06.2017 - 08.2017
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Education
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
Greensboro, NC05.2024
High School Diploma -
Eastern Guilford High School
Gibsonville, NC06.2020
Skills
- Computer Proficiency
- Customer Service Experience
- Problem Solving Abilities
- Multitasking
- Leadership Experience
- Time Management
Timeline
Barback
Euphoria
06.2023 - Current
Sales Associate
Designer Shoe Warehouse, DSW
02.2022 - Current
Customer Lead
Food Lion
05.2018 - 08.2021
Summer Camp Counselor
Elon First Baptist Church
06.2017 - 08.2017
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
High School Diploma -
Eastern Guilford High School
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