Jalen Stanton
Seymour,IN
Summary
Experienced Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
The Home Depot Inc
12.2024 - 08.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
Motor Transportation Operator
United States Marine Corps, USMC
10.2020 - 02.2024
- Inspected vehicles and completed daily maintenance actions.
- Managed loading, unloading and safety of all personnel, cargo, and equipment.
- Reported defects, damage, and accidents to proper personnel.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Operated with safety and skill to avoid accidents and delays.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected vehicles before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- I recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed daily inspections, basic maintenance, and common repair actions to keep equipment working at full capacity.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Oversaw handling and transportation of more than $7,469,988 in truck price alone.
Fire Team Leader
United States Marine Corps, USMC
02.2020 - 02.2024
- Served as a Fireteam Leader of 20 Marines. Duties included:
- Making sure everyone was accounted for
- Making sure they were all in good health and have everything they need
- Writing up their monthly evaluation
- Helping them improve as a Marine and person
- Brief description of what I did in the Marine Corps:
- I served 4 honorable years in the Marine Corps, I'm experienced in keeping units ready through hands-on training. Maintaining equipment in good working order, as well as manage safety and develop tactical plans for transportation operations. Seasoned driver possessing exemplary safety record and in-depth knowledge of DOT regulations. Skilled in navigating long-haul routes, safely loading, and unloading cargo. Committed to providing excellent customer service and delivering freight on time. I want to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
Vehicle Safety Inspector
United States Marine Corps, USMC
12.2021 - 12.2022
- Performed 15-20 inspections daily and kept complete, accurate records of vehicle condition.
- Reported customer-oriented issues immediately to maintenance for swift assistance and resolution.
- Performed more in depth PMCS on the Vehicles.
- Mentored the other Marines when my time was up to go back to my original company.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Responded to any emergencies as instructed and with utmost efficiency.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
Education
High School Diploma -
Seymour Senior High School
Seymour, IN06-2019
Skills
- Operation of radios
- Emergency Medical Aid
- DOT Requirements
- Verbal and written communication
- Corrective Actions
- Problem Solving
- Organization
- Managing Safety
- Time Management
- Equipment Inspection
- Supervising Personnel
- Overseeing Transportation
- Point of sale systems
- Account management
- Multi-line phone systems
- Customer RMA management
- Product and service solutions
- Guest services
- Problem resolution
- Customer support
- Team collaboration
- Safety regulations
Awards
I was awarded the Good Conduct Medal
I was promoted twice
Timeline
Customer Service Associate
The Home Depot Inc
12.2024 - 08.2025
Vehicle Safety Inspector
United States Marine Corps, USMC
12.2021 - 12.2022
Motor Transportation Operator
United States Marine Corps, USMC
10.2020 - 02.2024
Fire Team Leader
United States Marine Corps, USMC
02.2020 - 02.2024
High School Diploma -
Seymour Senior High School
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