Jalen Stokes
Compton,CA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hip Hop Dance Instructor
YMCA of Greater Long Beach
07.2024 - Current
- Organized after-school workshops for aspiring dancers, offering additional opportunities for skill development and networking within the dance community.
- Continually updated personal knowledge of industry trends by attending workshops, conferences, and master classes taught by renowned professionals.
- Collaborated with fellow instructors on interdisciplinary projects, integrating dance elements with other art forms for a comprehensive learning experience.
- Established a positive classroom environment that fostered creativity and teamwork among students.
- Implemented innovative teaching methods to keep students motivated and focused during class sessions.
- Utilized a variety of instructional strategies such as video analysis, guest speakers, and small group activities to enhance the overall learning experience.
- Introduced mindfulness exercises into warm-up routines to improve focus, body awareness, and mental well-being for all dancers.
- Expanded student understanding of hip hop culture through historical context discussions and multimedia presentations.
- Facilitated audition preparation sessions to support students pursuing entry into competitive dance programs or professional performance opportunities.
Amazon Delivery Driver
Riverlane Logistics
08.2023 - 03.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
Administrative Assistant
Green Metals, Inc.
01.2022 - 07.2022
- Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Game Room Attendant
Main Event
06.2021 - 07.2022
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
- Managed cash transactions accurately, ensuring proper handling of currency and balancing the register at the end of shifts.
- Facilitated smooth transitions between games by efficiently resetting equipment for new players.
- Assisted in organizing special events, creating memorable experiences for guests.
- Memorized games and rules to facilitate positive entertainment experience.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Drove repeat business by building rapport with guests, remembering names and preferences over time.
- Contributed to positive team dynamics by consistently providing support to fellow Game Room Attendants as needed.
- Educated customers on game rules and strategies, enhancing their overall enjoyment and satisfaction in the Game Room.
- Monitored guest behavior to ensure adherence to establishment rules, fostering a welcoming atmosphere for all patrons.
JC Penny Sales Associate
JCPenney
01.2020 - 11.2020
- Greeted customers as they entered the store, and immediately helped them find products
- Achieved a 99.5% customer approval rating with a compassionate and empathetic approach
- Exceeded personal sales goals by 8% on average by setting ambitious and organized goals weekly
- Anticipated customer pain points ahead of time, and demonstrated product and service usage to help customers get the most from their purchase.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree -
Alabama State University
Montgomery, ALHigh school diploma -
Clinton High School
Clinton, MS05.2020
Skills
- Public Relations
- Digital Marketing
- Social Media Management
- Marketing
- Guest services
- Front desk
- Research
- NetSuite
- Upselling
- Negotiation
- Typing
- Sports Coaching
- Childcare
- Microsoft Excel
- Microsoft Word
- Dancing
- Salesforce
- Search Engine Optimization (SEO)
- Proofreading
- Branding
- Business Development
- Microsoft Outlook
- Project Management
- Adobe Photoshop
- Email Marketing
- Blogging
- Google Analytics
- Teaching techniques
- Musicality Awareness
- Adobe Creative Suite
- Presentation Skills
- Adobe InDesign
- Content Development
- Accounts Receivable
- WordPress
- Analytics
- Copywriting
- Web Design
- E-Commerce
- Leadership
- Windows
- Hospitality
- Teaching
- Canva
- First aid
- Hip Hop
- Office management
Certification
- Guard Card
- Driver's License
- Food Handler Certification
- CPR Certification
- Pallet Jack Certification
- Armed Security License
Timeline
Hip Hop Dance Instructor
YMCA of Greater Long Beach
07.2024 - Current
Amazon Delivery Driver
Riverlane Logistics
08.2023 - 03.2024
Administrative Assistant
Green Metals, Inc.
01.2022 - 07.2022
Game Room Attendant
Main Event
06.2021 - 07.2022
JC Penny Sales Associate
JCPenney
01.2020 - 11.2020
No Degree -
Alabama State University
High school diploma -
Clinton High School
- Guard Card
- Driver's License
- Food Handler Certification
- CPR Certification
- Pallet Jack Certification
- Armed Security License