Jalen Sweeny
Desoto,TX
Summary
Diligent Sales Associate/Cashier with excellent multitasking, organizational and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with sales and adapts easily to new processes and procedures.
Overview
4
4
years of professional experience
Work History
Trucking Company/Owner/Operator Truck Driver
Stay loaded logistics
DeSoto, Texas
11.2023 - Current
- Developed and implemented business plan to grow company revenue.
- Identified and recruited new staff members to support company operations.
- Created brand awareness campaigns to increase customer base.
- Negotiated contracts with clients for services rendered.
- Analyzed market trends and competitor data to inform product development initiatives.
- Collaborated with marketing team on branding strategies for products and services offered.
- Oversaw day-to-day operations of the business, including staff management and scheduling.
- Directed research efforts related to product design or customer service improvements.
- Reviewed employee performance evaluations to ensure compliance with company policies and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed business plans to successfully finance business ventures.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Reported any incidents to dispatch personnel.
- Communicated with dispatchers, other drivers and customers on CB radio or two-way radios to exchange necessary information.
- Delivered goods to specified locations in a timely manner according to delivery schedules.
- Verified accuracy of invoices against items received at destination points before unloading cargo from the truck.
- Provided customer service by answering questions regarding deliveries or pickups, handling complaints.
- Ensured that all cargo was properly secured in the truck prior to departure.
- Maneuver trailers into loading or unloading positions at customer sites using spotter guidance when needed.
- Kept records required for compliance with state and federal regulations including driver's logbook, fuel consumption reports, mileage records, accident reports.
- Monitored road conditions during trips to ensure safety of passengers and cargo.
- Strictly followed company rules concerning operations such as speed limits, idling time.
- Observed traffic regulations in accordance with DOT guidelines.
- Loaded, balanced and secured product to safely transport goods.
- Delivered customer orders to homes and places of business within established time frames.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Logged driving hours and fuel usage data on time to keep reports current.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Used ropes and blocks to safely secure cargo for transport.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Retained valid proof of insurance and registration in vehicles.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Recorded expenses and maintained receipts.
Assistant Site Manager
Zips Car Wash
Arlington, TX
08.2022 - Current
- Communicated with local business owners and community members to facilitate use of resources.
- Retained records of supplies and tools used and tasks performed for each project.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Coordinated schedules of vendors and service providers to handle diverse operational and supply needs.
- Managed and led team of workers in large-scale civil projects.
- Complied with operational standards and OSHA regulations.
- Maintained safe operating compliance and verified that operations met best practice standards.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
- Developed long-range plans, conceptual designs and capital outlay requirements, driving process improvements.
- Interviewed and hired qualified candidates to fill open staff positions.
- Employed cost management techniques to maintain budget and increase revenue.
- Interpreted blueprints and plans and relayed information to team of workers.
- Directed site activities to drive smooth operations and achieve quality assurance metrics.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
- Performed routine audits to maintain inventories, supplies and equipment.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Developed and implemented business plan to grow company revenue.
- Identified and recruited new staff members to support company operations.
- Established relationships with vendors and suppliers to secure materials at competitive prices.
- Negotiated contracts with clients for services rendered.
- Managed financial records, including budgets, cash flow, invoicing, and payroll.
- Analyzed market trends and competitor data to inform product development initiatives.
- Collaborated with marketing team on branding strategies for products and services offered.
- Oversaw day-to-day operations of the business, including staff management and scheduling.
- Directed research efforts related to product design or customer service improvements.
- Performed quality assurance checks on products prior to shipment or delivery.
- Reviewed employee performance evaluations to ensure compliance with company policies and procedures.
- Participated in strategic planning sessions regarding long-term goals for growth of the company.
- Identified potential solutions to issues and implemented tactics to promptly resolve.
- Led startup and creation of operational procedures and workflow planning.
- Mentored newly hired employees to take on responsibilities and tasks with solid understanding of requirements.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Sales Associate/Cashier Team Lead
Foot Locker
Houston, TX
12.2021 - 07.2022
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Followed company safety regulations to maintain safe work environment.
- Enforced dressing room rules to prevent vandalism and theft.
- Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
- Reported suspicious behavior, incidents and theft to support loss prevention.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Counted cash at end of shift and prepared bank deposits.
- Maintained clean, orderly and well-stocked register area.
- Processed customer purchases and returns via cash and credit card.
- Asked detailed questions to determine appropriate items to fill customer needs.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Learned roles of other departments to provide coverage and keep store operational.
- Built relationships with repeat customers to encourage loyalty.
- Kept store presentable with regular cleaning and organization.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Trained new team members in cash register operation, stock procedures and customer services.
Environmental Construction
SH Environmental Services Inc.
Dallas, TX
06.2020 - 08.2021
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Read plans, instructions or specifications to determine work activities.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Executed construction tasks from detailed written and oral instructions.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
Education
MBA - Criminal Justice
Lamar University
Beaumont, TX12-2024
Bachelor of Science - Criminal Justice
Prairie View
Prairie View, TX12-2021
Skills
- Payment Processing
- Store Opening and Closing
- Building Customer Relationships and Loyalty
- SAP
- Good Organization skills
- Self motivated
- Words
- ExCel
Timeline
Trucking Company/Owner/Operator Truck Driver
Stay loaded logistics
11.2023 - Current
Assistant Site Manager
Zips Car Wash
08.2022 - Current
Sales Associate/Cashier Team Lead
Foot Locker
12.2021 - 07.2022
Environmental Construction
SH Environmental Services Inc.
06.2020 - 08.2021
MBA - Criminal Justice
Lamar University
Bachelor of Science - Criminal Justice
Prairie View
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