Jalen Taylor
FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2
2
years of professional experience
Work History
Server
Tavern at bayboro
St. Petersburg, Florida
07.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
Keke’s Breakfast Cafe
Jacksonville, Florida
02.2023 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
Sales Associate
Pacsun
Tallahassee, FL
07.2022 - 08.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
- Ticketed, arranged and displayed merchandise to promote sales.
- Exchanged merchandise for customers and accepted returns.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
Sandwich Maker
Dunkin' Donuts
Tallahassee, FL
05.2023 - 07.2023
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
- Maintained a clean and safe work environment by adhering to food safety regulations.
- Kept records of sandwich orders for inventory purposes.
- Stocked shelves with pre-made sandwiches and other items as needed.
- Ensured all products were fresh by checking expiration dates on food packages.
- Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
- Followed proper procedures for preparing and storing food in accordance with health codes.
- Changed gloves between tasks to ensure sanitation standards were met during preparation processes.
- Routinely checked temperatures of hot and cold cases to ensure food safety guidelines were followed.
- Trained new employees on proper operation of kitchen equipment and food handling techniques.
- Performed opening, closing duties such as restocking coolers, freezers before closing time.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
Stocking Crew Member
Walmart
Tallahassee, FL
02.2023 - 05.2023
- Restocked shelves after each sale transaction was completed.
- Rotated products from backstock areas onto sales floor based on demand.
- Reported any damaged goods or defective items immediately to management team.
- Supported other departments when needed by helping unload shipments or restock shelves.
- Worked closely with other crew members in order to meet daily goals set by management team.
- Organized and stocked merchandise on store shelves, racks, cases, bins, and tables.
- Inspected merchandise to ensure it met quality standards before stocking it on shelves.
- Unloaded trucks, unpacked boxes and took inventory of stock in warehouse area.
- Operated forklifts to move heavy materials from one location to another within the store.
- Lifted materials of varied weights on regular basis.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Replenished items to maintain stock availability.
Education
Bachelor of Science -
Hillsborough Community College
Tampa, FL05.2028
High School Diploma -
Lawton Chiles High School
Tallahassee, FL05.2022
Skills
- Sales Development
- Upselling
- Order Processing
- Contract Preparation
- Product Sales
- Customer Needs Assessment
- Payment Processing
- B2B Sales and Customer Service
- Merchandising Understanding
- Fitting Room Maintenance
- Exceptional Customer Service
- Problem-Solving Skills
- Customer Service
- Teamwork and Collaboration
- Flexible Schedule
- Cash Handling
- Time Management
- Store Opening and Closing
- Meeting Deadlines
- Stocking and Receiving
- Relationship Selling
- Energetic Self-Starter
- Relationship Building
Timeline
Server
Tavern at bayboro
07.2024 - Current
Sandwich Maker
Dunkin' Donuts
05.2023 - 07.2023
Server
Keke’s Breakfast Cafe
02.2023 - 05.2024
Stocking Crew Member
Walmart
02.2023 - 05.2023
Sales Associate
Pacsun
07.2022 - 08.2023
Bachelor of Science -
Hillsborough Community College
High School Diploma -
Lawton Chiles High School