Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Jalen T. Carter

Smyrna,GA

Summary

Strategic Resource Planner with background in resource allocation, supply chain management, and forecasting. Proven ability to optimize resources, streamline operations, and improve efficiency in diverse industries. Demonstrated skills in strategic planning, project management, and cross-functional collaboration. Significant impact on previous organizations through cost reduction and improved operational performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Resource Planner

PHILIPS HEALTHCARE
Nashville, TN
06.2023 - 06.2024
  • Operated in long-term strategic partnerships (LSPs) with Prisma Health Project.
  • Optimized scheduling and resource allocation for technical field service engineers, enhancing efficiency and service response times.
  • Provided guidance and support on quality management system implementation projects.
  • Coordinated procurement and logistics of technical parts for on-site services, demonstrating supply chain management expertise.
  • Tracked progress of tagging projects using project management software such as Asana or Jira.
  • Utilized Salesforce for project scheduling and analytics, showcasing adeptness in specialized software applications.
  • Collaborated with other project managers within the organization to ensure proper communication between teams regarding project objectives and goals.
  • Spearheaded training initiatives for new team members on scheduling protocols and technical procedures.
  • Ensured compliance with industry standards and regulations, emphasizing meticulous attention to detail.
  • Leveraged SAP and PSA tools to enhance inventory management and service completion tracking.
  • Acted as the primary point of contact between field service engineers and clients to uphold satisfaction with service delivery projects.
  • Exceeded KPIs and metrics in reports while collaborating with teams on project schedules and updates.

Scheduling Coordinator

HOLLIS COBB ASSOCIATES
Duluth, GA
11.2021 - 10.2022
  • Developed strategies for improving efficiency within the scheduling process.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Sent out frequent telephone or email reminders of scheduled meetings to participants.
  • Worked closely with management teams to create consistent standards for scheduling activities.

Administrative Assistant

HOPEBRIDGE LLC
Brookhaven, GA
07.2019 - 04.2020
  • Implemented new systems for efficient scheduling processes such as automated reminders for shift changes or vacation requests.
  • Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
  • Assisted in creating presentations for client meetings using PowerPoint software.
  • Collaborated with other departments on special projects requiring additional personnel resources.
  • Prepared documents outlining proposed changes in policy or procedure prior to approval by upper management.
  • Prepared weekly reports to update project progress and status.
  • Processed invoices for payment using accounting software applications.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Logistics Coordinator

SAIA FREIGHT LTL
Johns Creek, GA
01.2016 - 02.2018
  • Optimized logistics and transportation processes, including tracking and managing shipments, demonstrate analytical and problem-solving skills.
  • Directed and supported compilation and analysis of technical source data necessary for product development.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Generated and reviewed technical reports, handled invoicing, and maintained client relationships, reflecting your ability to manage technical data and client interactions.
  • Participated in logistics planning and forecasting activities to meet future demand effectively.
  • Monitored and reported on system performance and user feedback, contributing to ongoing improvements in technical support processes and tools.
  • Communicated with suppliers and vendors to arrange shipments, negotiate rates, and resolve any issues related to deliveries.
  • Worked closely with other departments, such as project managers and production, to align logistics strategies with business goals.
  • Prepare and maintain accurate shipping documents, invoices, and compliance with regulatory requirements.
  • Contacted vendors to make sure POs are delivered or to update them with changes in arrival.

Education

Bachelor of Science - Medical Sociology

Kennesaw State University
Kennesaw, GA

Skills

  • Planning, scheduling, resource allocation, and process improvement
  • Microsoft: DatabasePower BI, Sharepoint, Office365
  • Data management: accuracy in data entry, reporting, and analytics
  • TMS, SAP, Salesforce, Asana, and other industry-related software
  • Cross-functional coordination
  • Technical skills: basic understanding of cloud computing concepts, and IT support
  • Basic programming languages (eg, Python)
  • Client relationship management
  • Technical proficiency
  • Quality management

Certification

  • Cybersecurity Specialization Certification (Kennesaw State University)
  • Networking Basics (Cisco)
  • Python Essentials (Cisco)
  • Intro to Cybersecurity (Cisco)

Timeline

Technical Resource Planner

PHILIPS HEALTHCARE
06.2023 - 06.2024

Scheduling Coordinator

HOLLIS COBB ASSOCIATES
11.2021 - 10.2022

Administrative Assistant

HOPEBRIDGE LLC
07.2019 - 04.2020

Logistics Coordinator

SAIA FREIGHT LTL
01.2016 - 02.2018

Bachelor of Science - Medical Sociology

Kennesaw State University

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