Ja'len Terry
Costa Mesa,CA
Summary
Dynamic, energetic and collaborative individual with a proven track record in customer satisfaction and relationship building. Adept at problem-solving and effective communication, ensuring seamless operations and high stock levels. Recognized for exceptional teamwork and attention to detail, consistently enhancing the shopping experience for all customers. Adventurous and optimistic team player with articulate communication skills and driven, ambitious approach to achieving goals. Skilled at providing exceptional service, fostering positive customer interactions, and contributing to dynamic work environment.
Committed to contributing positively and making meaningful impact on team goals.
Overview
1
1
year of professional experience
Work History
Team Member
Dunkin Dounts
05.2025 - 08.2025
- Prepared and served beverages and food items to customers efficiently.
- Maintained clean and organized workstations to ensure compliance with safety standards.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Collaborated with team members to deliver exceptional customer service during peak hours.
- Adapted quickly to changing tasks and priorities in a fast-paced environment.
- Resolved customer inquiries and concerns effectively to enhance overall satisfaction.
- Operated point-of-sale systems for accurate order processing and cash handling.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Service Clerk
Smart & Final
07.2024 - 04.2025
- Assist customers with purchases and assistance to their cars as requested
- Cart attendant/ maintaining carts
- Returning merchandise to store shelves
- Parking lot and store maintenance
- Applied problem-solving techniques to identify solutions to customer concerns efficiently.
- Managed stock levels for all products ensuring sufficient supply at all times.
- Utilized effective communication skills to interact with customers and build relationships with them.
- Conducted regular price checks to maintain competitive pricing in the market.
- Collaborated closely with other team members to achieve common goals.
- Demonstrated strong organizational skills to manage multiple tasks simultaneously and prioritize workloads.
- Provided excellent customer service by answering inquiries, addressing complaints, and resolving issues.
Education
High School Diploma -
Colton High School
Colton, CA05.2025
No Degree - HVAC
Orange Coast College
Costa Mesa, CA05-2027
Skills
- Customer service
- Communication
- Time management
- Teamwork
- Adaptability
- Problem solving
- Attention to detail
- Fast learner
Timeline
Team Member
Dunkin Dounts
05.2025 - 08.2025
Service Clerk
Smart & Final
07.2024 - 04.2025
High School Diploma -
Colton High School
No Degree - HVAC
Orange Coast College
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