Jalen Thompson
Albuquerque,NM
Summary
Highly accomplished property manager with a proven record of driving operational improvements and resolving complex issues. Adept at cultivating strong partnerships with influential stakeholders, clients, and colleagues to advance organizational objectives. Equipped with extensive training and hands-on experience, poised to embrace fresh professional opportunities and make a significant impact.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sitel
05.2018 - 03.2019
- Taking customers calls and assisting them with bill pay online
- Taking customer complaints and deescalating calls when necessary
- Processing payments over the phone by credit or debit card.
Electronics / Cashier / Apparel, Etc.
Wal-Mart
03.2019
- Going from department to department, I must adapt to the different paces, different rules, and different type of customers
- I am responsible for assisting customers with questions on products from phones to computers to gaming consoles, take customer requests for photo prints, taking customer info and making outgoing calls to customers, responsible for keeping a neat and organized work environment and responsible for keeping all merchandise locked up
- Also, I oversaw the fitting room, assisting customers with questions about clothing, the fitting room is the operator for Walmart, therefor I answer all incoming calls and direct them to the correct department.
Leasing Floater
Jamboree Management (9 locations)
04.2021 - 10.2021
- As a Leasing floater I represent the 9 jamboree properties in Albuquerque / Bernalillo
- In this role, I must quickly adapt to the different work styles and protocols of each property, memorize each price for each size unit, and the amenities that property has to offer
- I advertise vacant units in the building, provide tours to potential tenants, process applications, and complete the lease signing process
- If at full occupancy or do not have a move in date that works for the potential tenant, I refer them to join our waitlist or consider our other properties.
Assistant Property Manager
Jamboree Management
10.2021 - 10.2022
- Building positive relationships with prospective and current tenants
- Overseeing the timely and successful completion of maintenance requests
- Showing properties to prospective tenants and answering relevant questions
- Preparing and executing detailed and legally compliant lease agreements
- Overseeing all financial procedures including verifying renter income, processing monthly payments, and executing default protocols
- Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution.
Assistant Property Manager
Eagle Ranch apartments (Nals)
10.2022 - 10.2023
- Coordinate the responsibilities and activities of the apartment community employees either under the supervision of, or in the absence of, the Property Manager
- Assist in hiring, training, supervising, evaluating, and disciplining of leasing staff
- Accurately prepare daily, weekly, and monthly financial and leasing reports in a timely manner
- Responsible for collection, posting, and depositing of all rental payments according to company accounting policies and procedures
- Maintain company vendor and payable files
- Research and ensure follow up on outstanding invoices before posting payables
- Obtain required paperwork on new vendors, including, but not limited to, W-9's and certificates of insurance
- Maintain company customer service standards
- Clearly and effectively assist current residents with concerns and needs, approve or reject resident applications based on established guidelines, ensure follow-up activity with new and existing residents in a professional manner in order to establish and maintain positive resident relations, and attend resident functions unless supervisor directs otherwise
- Assist with leasing duties as needed
- Handle all aspects of past resident collections including but not limited to payment arrangements, mail out follow up letters, and forwarding all past due accounts to collections
- Prepare reports on a weekly basis
- Accurately determine charges to resident's accounts using the Property's Move-out Charges Summary
- Notify residents in writing within local law timeframe of move-out for charges owed or deposit refund
- Accurate and timely preparation of letters and notices to residents
- Maintain the appearance of the apartment community according to established standards on a daily basis
- Inspect grounds, models, and leasing office for eye appeal and marketability
- Notify residents in writing for lease violations in regards to barbecues, storage of non-approved items on balconies and patios, parking violations, noise violations, etc
- Analyze and monitor the community market conditions in order to anticipate market changes or trends that could affect the profitability of the apartment community.
Property Manager
NALS Ladera Vista Apartments
10.2023 - 07.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
Education
Digital Media -
Diploma -
01.2018
GPA: 3.5
Skills
- Detail oriented
- Communication skills (face to face or over the phone)
- Organized and clean
- Proficiency with word processing software and other related tools
- Proven work experience as an Assistant Property Manager
- Critical thinking
- Outgoing, friendly, and passionate
- Adapt to changes instantly
- Great time management and ability to prioritize tasks
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Manager - NALS Ladera Vista Apartments
10.2023 - 07.2024
Assistant Property Manager - Eagle Ranch apartments (Nals)
10.2022 - 10.2023
Assistant Property Manager - Jamboree Management
10.2021 - 10.2022
Leasing Floater - Jamboree Management (9 locations)
04.2021 - 10.2021
Electronics / Cashier / Apparel, Etc. - Wal-Mart
03.2019
Customer Service Representative - Sitel
05.2018 - 03.2019
Central New mexico community college - Digital Media,
del norte high school - Diploma,