Jalen Thornton
Tyrone,US
Summary
Reliable and detail-oriented professional with experience in order fulfillment, customer service, and fast-paced operations. Strong ability to manage multiple tasks, maintain accuracy under pressure, and communicate effectively with customers and team members. Known for consistency, adaptability, and a strong work ethic. Highly motivated professional with experience supporting daily operations, coordinating tasks, and maintaining service quality in demanding environments. Demonstrates leadership potential through accountability, teamwork, and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Club Pick Up Associate
Sam's Club
06.2025 - Current
- Greet members promptly and professionally when they arrive for curbside pickup.
- Locate online orders in the system and verify order details for accuracy.
- Retrieve products from sales floor or staging area and prepare them for pickup.
- Load member purchases into vehicles carefully and efficiently.
- Communicate with members about order status, delays, or unavailable items.
- Maintain a clean, organized curbside pickup station and staging area.
- Follow company procedures for handling returned or damaged items.
- Provide exceptional service to ensure a positive member experience.
Customer Service Associate
Graham & Co
05.2019 - Current
- Enhance product knowledge, boosting customer satisfaction and engagement.
- Maintain precise records of customer data and transactions.
- Address customer inquiries, ensuring swift resolution and satisfaction.
- Forge strong customer relationships, consistently surpassing service expectations.
- Deliver exceptional service, fostering client trust and loyalty.
- Partnered with cross-functional teams to develop comprehensive product knowledge, enhancing customer interactions and sales effectiveness.
Delivery Driver
Domino's
09.2023 - 12.2023
- Deliver items safely and promptly, ensuring customer satisfaction and accurate order completion.
- Maintain a clean driving record and adhere to all transportation laws and schedules.
- Provide excellent customer service, resolving inquiries and issues to foster loyalty.
- Manage payment transactions efficiently and prepare delivery-related documents.
- Operate vehicles and equipment proficiently, contributing to smooth delivery operations.
Line Cook
Peachtree City Yacht Club
10.2022 - 10.2023
- Organized and labeled ingredients, boosting kitchen efficiency and accessibility.
- Prepared and cooked dishes, ensuring recipe adherence and quality standards.
- Maintained kitchen cleanliness, supporting health and safety compliance.
- Streamlined ingredient organization, boosting kitchen efficiency. Mastered diverse cooking techniques, elevating dish quality and consistency.
- Meticulously followed recipes and quality standards, ensuring precise dish preparation. Maintained impeccable kitchen cleanliness, upholding safety protocols.
- Coordinated seamlessly with kitchen staff, optimizing workflow during peak hours. Contributed to menu development, introducing creative dish variations.
Screen Print Operator
Jeff Screen Printing
08.2021 - 08.2022
- Managed screen printing process, ensuring timely delivery and quality output.
- Estimated costs and timeframes, optimizing resources for efficiency.
- Collaborated with team to resolve technical issues, boosting productivity.
- Conducted machine maintenance, reducing downtime and enhancing efficiency.
- Inspected and packaged products to meet specifications, ensuring customer satisfaction.
- Oversee screen printing workflow, from design to final product, ensuring precision and quality at every stage while meeting tight deadlines.
- Analyze production data to optimize resource allocation, resulting in improved efficiency and cost-effectiveness in screen printing operations.
Line Cook/Prep Cook
Panera Bread
03.2019 - 08.2021
- Prepare and cook menu items ensuring quality and consistency.
- Maintain kitchen cleanliness and adhere to sanitation standards.
- Conduct inventory checks and manage food storage efficiently.
- Streamlined food preparation processes, enhancing kitchen efficiency while maintaining rigorous quality standards for menu items.
- Implemented improved inventory management system, reducing food waste and optimizing storage practices for cost-effective operations.
- Fostered strong teamwork in high-pressure environment, ensuring seamless coordination between kitchen staff for timely order fulfillment.
- Proposed and executed new prep techniques, significantly reducing cooking times without compromising food quality or taste.
- Analyzed kitchen workflows, identifying bottlenecks and implementing solutions that boosted overall productivity and customer satisfaction.
Education
Master of Science - Business Communication
Kennesaw State University
Kennesaw12.2025
Skills
- Customer service
- Communication
- Time management
- Food service
- Computer literacy
- Restaurant experience
- Microsoft Word
- Leadership
- Guest services
- Goal setting
- Task delegation
- Staff management
- Staff training and development
- Complex Problem-solving
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Performance management
- Sales techniques
- Negotiation
- Marketing
- Business planning
Certification
- Networking Nerd Badge - TryHackMe — 2024
- Linux Completion Badge - TryHackMe — 2024
Timeline
Club Pick Up Associate
Sam's Club
06.2025 - Current
Delivery Driver
Domino's
09.2023 - 12.2023
Line Cook
Peachtree City Yacht Club
10.2022 - 10.2023
Screen Print Operator
Jeff Screen Printing
08.2021 - 08.2022
Customer Service Associate
Graham & Co
05.2019 - Current
Line Cook/Prep Cook
Panera Bread
03.2019 - 08.2021
Master of Science - Business Communication
Kennesaw State University