Jalen Torres
Manteca,CA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Referral Coordinator
Bacay Medical Associates Inc.
Manteca
05.2021 - Current
- Head referral clerk compiling and sending all pertinent information for specialist's so patient can be scheduled
- Following up with referrals making sure patients are scheduled or have been seen
- Formal training for Epic medical system to complete referrals and schedule patients
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Able to type at least 60 WPM
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Trained 3 staff on referral and intake process.
Sales Associate
Marshalls & HomeGoods
Tracy, CA
10.2016 - 04.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained records related to sales, returns and inventory availability.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Answered customer questions about sizing, accessories and merchandise care.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Driver's Assistant
United Parcel Service, UPS
Stockton, CA
09.2014 - 02.2015
- Loaded products or packages onto trucks and organized items according to preset sorting procedures.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Lifted and carried packages weighing up to 60 pounds.
- Mapped out locations using GPS applications.
- Navigated straightest route to reduce mileage on company trucks and speed up delivery.
- Moved furniture and boxes using utility dolly and truck ramp.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Arranged items at destination according to customer requests and instructions.
Education
No Degree - Psychology
San Joaquin Delta College
Stockton, CAMedical Office Specialist Certificate - Medical Office
UEI College - Stockton, CA, US
Stockton, CA06.2021
High School Diploma -
Calaveras High School
San Andreas, CA08.2013
Skills
- Taking Client Histories
- Problem Solving
- BLS Certified
- Invoice Preparation
- Customer Service
- CPR Certified
- Medical Report Preparation
- Organization and Time Management
- Administrative Tasks
- Verbal and Written Communication
- Time Management
- Medical Charting
- Epic Systems
- Critical Thinking
- Cleaning and Sterilizing
- Appointment Scheduling
- Prescription Refills
- Inventory Management
- Patient Referral
- Referral Verification
- Insurance Forms
- Pharmacy Correspondence
- Order Purchasing
- Calendar and Appointment Management
- HIPAA Compliance
- Cash Handling
- CPT Coding
- Collecting Patient Specimens and Tests
- Insurance Authorizations
- Scheduling Tests and Procedures
- Typing at least 60 WPM
Certification
- CMAS - Certified Medical Administrative Specialist
- CPR - CPR Certification
- HIPAA Certification
Affiliations
- CYC - California Youth Connections
- FNL - Friday Night Live Tutoring
Timeline
Lead Referral Coordinator
Bacay Medical Associates Inc.
05.2021 - Current
Sales Associate
Marshalls & HomeGoods
10.2016 - 04.2020
Driver's Assistant
United Parcel Service, UPS
09.2014 - 02.2015
No Degree - Psychology
San Joaquin Delta College
Medical Office Specialist Certificate - Medical Office
UEI College - Stockton, CA, US
High School Diploma -
Calaveras High School
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