Jalen Vergara
Socorro,NM
Summary
Dedicated professional with strong problem-solving skills, ensuring high customer satisfaction and fostering collaboration within teams. Proven ability to train staff effectively and maintain safety compliance.
Overview
4
4
years of professional experience
Work History
Sonic
Manager,supervisor
Socorro, New Mexico
05.2025 - 12.2025
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Engaged customers through effective interpersonal skills to foster positive relationships and enhance service experiences.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Janitorial Manager
Clearly Clean Services
Socorro, New Mexico
02.2023 - 04.2025
- Trained and supervised janitorial staff on safety and cleaning procedures.
- Checked quality of work regularly through inspections and official assessments.
- Delegated work to staff, setting priorities and goals.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Implemented safety protocols and conducted regular audits to ensure compliance and prevent accidents.
- Developed training programs focused on safety standards and procedures to enhance team awareness and performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Trained staff to follow team standards and use efficient techniques.
- Facilitated open communication among team members to enhance collaboration and resolve conflicts.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted thorough inspections to ensure compliance with safety and cleanliness standards.
Line Cook
Burger King
Socorro, New Mexico
04.2022 - 09.2022
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cooked multiple orders simultaneously during busy periods.
- Collaborated with team members to ensure timely service and smooth kitchen operations.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Grilled and deep fried various foods from meats to potatoes.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Kept stations stocked and ready for use to maximize productivity.
- Prioritized tasks effectively to ensure timely preparation and delivery of food orders.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Cleaned food preparation areas, cooking surfaces, and utensils.
Education
GED -
Socorro High School
Socorro, NMSkills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Safety protocols
- Employee training
Timeline
Sonic
Manager,supervisor
05.2025 - 12.2025
Janitorial Manager
Clearly Clean Services
02.2023 - 04.2025
Line Cook
Burger King
04.2022 - 09.2022
GED -
Socorro High School