Jalen Williams
South Bend,IN
Summary
Proven leader in driving sales and enhancing customer relationships, I excelled at Erie Home by leveraging my expertise in CRM proficiency and exceptional interpersonal communication skills. Achieved top performer status through strategic planning and relationship building, significantly increasing customer satisfaction and repeat business. Committed to continuous improvement and adept at navigating fast-paced environments, I consistently exceed sales targets and foster trust-based client relationships.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Motivated Desired Position with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
7
7
years of professional experience
Work History
Sales Representative
Erie Home
11.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Stayed up-to-date with industry trends to position company as market leader.
Insurance Agent
New York Life Insurance Co
06.2022 - 12.2023
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Finalized sales and collected necessary deposits.
- Evaluated competitors' products and services to gain competitive advantage.
- Designed presentations and marketing materials to promote insurance products.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collected premiums on or before effective date of coverage.
- Educated clients on insurance policies and procedures.
- Generated leads through cold-calling, networking and other outreach methods.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Utilized CRM software to manage client relationships.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
- Monitored customer feedback and identified areas of improvement.
- Analyzed risk factors to recommend appropriate coverage levels.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Researched and identified potential new markets.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Developed and implemented promotional strategies to increase customer base.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Negotiated contracts and terms of sale with potential customers.
- Conducted research and identified market trends to develop better strategies for sales.
- Identified and solicited sales prospects in agency databases.
- Boosted sales team morale and performance by leading informative training sessions on new products and sales techniques.
- Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
Operation Team Leader
Premium Plant Services
08.2017 - 06.2022
- Optimized resource allocation, managing staff schedules for maximum productivity and reduced overtime costs.
- Conducted regular quality audits to maintain compliance with industry standards while identifying opportunities for continuous improvement.
- Served consistent portions following recipes and control standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Developed comprehensive metrics for monitoring team performance, leading to increased accountability and success rates.
- Established best practices within the department that contributed towards greater consistency in achieving desired outcomes on an ongoing basis.
- Collaborated with cross-functional teams to develop and implement business-critical initiatives for organizational growth.
- Managed budgets and financial reporting, ensuring accurate tracking of expenses and cost-saving measures were implemented as needed.
- Seamlessly adapted to evolving business needs, leading the team through periods of significant change while maintaining focus on key objectives.
- Cultivated strong relationships with key partners to facilitate collaborative problem-solving efforts aimed at boosting efficiency across the entire value chain.
- Demonstrated strong leadership abilities in high-pressure situations by maintaining a calm demeanor and making informed decisions quickly to keep projects on track.
- Enhanced team performance by providing regular training, coaching, and feedback to improve skill sets.
- Increased customer satisfaction with timely issue resolution and proactive communication strategies.
- Led a high-performing team to achieve company objectives through effective communication and mentorship.
- Implemented process improvements that resulted in reduced errors, faster turnaround times, and enhanced overall service levels.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Consistently met or exceeded targets through diligent oversight of daily operations coupled with strategic long-term planning efforts.
- Created a positive work environment by fostering open communication channels, addressing employee concerns promptly, and acknowledging outstanding individual contributions regularly.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Monitored food preparation, production, and plating for quality control.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Controlled food costs and managed inventory.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Education
John Adams
South Bend, INSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales closing
- Sales strategy development
- Complex Problem-solving
- Sales development
- Product and service sales
- Customer retention
- Client service
- Negotiation tactics
- Upselling and cross selling
- Objection handling
- Relationship selling
- Sales consultation
- Process improvement
- Customer needs assessment
- Performance improvement
- Strategic planning
- Customer success management
- Account management
- Strategy development
- Cold calling
- Business development
- Lead prospecting
- Staff training
- Performance tracking
- Contract negotiations
- Product promotions
- Territory growth
- CRM proficiency
- Client account management
- Closing techniques
- Systems and software expertise
- Revenue generation
- Prospecting clients
- Lead generation
Timeline
Sales Representative
Erie Home
11.2023 - Current
Insurance Agent
New York Life Insurance Co
06.2022 - 12.2023
Operation Team Leader
Premium Plant Services
08.2017 - 06.2022
John Adams
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