Summary
Work History
Education
Skills
Timeline
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Jalen Willis

Garland,Tx

Summary

With a solid background in management and a knack for surpassing sales goals, I've consistently driven success and improved work efficiency throughout my career. My goal is to bring my knowledge to help a company stay thriving while continuing my career growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.

Work History

Assistant store manager

Abercrombie & Fitch
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Rotated merchandise and displays to feature new products and promotions
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Site Supervisor

Six flags
  • Developed work schedules for team members to maximize shift coverage
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites
  • Maintained records and logs of work performed and materials and equipment used
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Maintained records and logs of work performed and materials and equipment used.
  • Trained new team members on site policies and procedures.
  • Worked with personnel and managers to meet strict timelines.
  • Developed work schedules for team members to maximize shift coverage.

Assistant relief manager

Quiktrip
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Mentored team members to enhance professional development and accountability in workplace
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
  • Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
  • Conducted regular financial audits to maintain accurate records and identify areas for improvement.
  • Implemented efficient inventory management strategies for optimal stock levels and minimized waste.

Education

Bachelor of Science - Criminal Justice

Midwestern State University
Wichita Falls, TX

High School Diploma -

Garland High School
Garland, TX
06.2021

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Team Building and Leadership

Timeline

Assistant store manager

Abercrombie & Fitch

Site Supervisor

Six flags

Assistant relief manager

Quiktrip

Bachelor of Science - Criminal Justice

Midwestern State University

High School Diploma -

Garland High School

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Jalen Willis