Summary
Overview
Work History
Education
Skills
Volunteer Experience
Extracurricular Activities
Timeline
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Jalen Willomon

Brooklyn,NY

Summary

Results-driven professional with four years of experience in relationship building and partnership cultivation. Proven strategic thinker with a strong track record in dependability, product introduction, and territory development. Skilled in identifying client needs and delivering tailored solutions that drive business growth.

Overview

5
5
years of professional experience

Work History

Sales Associate

Foot Locker, Nike
BROOKLYN, NY
08.2023 - Current
  • Engaged customers to foster rapport and loyalty.
  • Delivered positive first impressions to welcome existing, new, and potential customers.
  • Processed POS transactions accurately, returning coins, currency, payment cards, and receipts.
  • Managed issues calmly and professionally in high-stress situations.
  • Tracked sales performance metrics to identify market trends.
  • Executed cashier duties including accepting payments and issuing receipts.
  • Organized stockroom shelves by size, color, or style.
  • Handled customer complaints professionally and effectively.

Concierge/Building Porter

Akam Industries
Harlem, NY
11.2023 - 03.2024
  • Maintained detailed records of assigned duties for each shift worked.
  • Reported damage or maintenance needs to supervisor immediately.
  • Swept, mopped, vacuumed, and waxed floors in all public areas.
  • Adhered to key control policies for secure area access.
  • Cleared snow from sidewalks and driveways surrounding the building.
  • Delivered mail throughout the building on a daily basis.
  • Regularly stocked supplies in restrooms, ensuring availability of paper towels and toilet paper.
  • Assisted with furniture relocation and setup for special events.

Customer Support Representative

Lasership
Maspeth, NY
12.2020 - 01.2022
  • Resolved customer inquiries efficiently, handling up to 30 calls daily with 90% satisfaction rating.
  • Handled escalated customer service issues with professionalism and empathy.
  • Provided technical support to customers via phone and email.
  • Monitored performance metrics related to customer satisfaction scores.
  • Collaborated with other departments to resolve customer issues quickly.
  • Managed relabeling and processing of undeliverable packages to ensure swift issue resolution.
  • Assisted walk-in customers by promptly addressing needs, reinforcing commitment to customer-first approach.
  • Ensured compliance with company policies and procedures in customer service operations.
  • Implemented process improvements to enhance efficiency in handling customer queries.

Cashier/Server/Cook

Arby's
Queens , NY
01.2020 - 01.2021
  • Processed daily cash flow, handling up to 100 transactions per shift with high accuracy.
  • Ensured strict adherence to COVID-19 sanitation protocols, safeguarding customer and staff health.
  • Facilitated front and back-of-house operations, exemplifying teamwork and flexibility.
  • Provided excellent customer service, fostering positive experiences that led to repeat business.
  • Arranged merchandise on promotional displays to boost product visibility and drive sales.
  • Maintained cleanliness of work areas, including checkout counters and kitchen equipment.
  • Monitored kitchen appliances for safety compliance and proper functioning during operation.
  • Complied with local health codes throughout food preparation processes, ensuring safety standards.

Cashier/Server

Smash Burger
01.2019
  • Provided excellent customer service by addressing guest needs promptly, ensuring a positive dining experience
  • Maintained responsibility for daily sales reporting and transaction accuracy
  • Upheld company values through consistent customer engagement and service quality.

Education

High School Diploma -

Brooklyn Academy High School
other
01.2021

Electrical Engineering

Apex Technical School
Long Island City, NY

Skills

  • Client satisfaction and interaction
  • Point of sale transaction management
  • Intermediate software capabilities
  • Multitasking efficiency
  • Sales goal achievement
  • Compliance with sanitation regulations
  • Event support coordination
  • Team collaboration skills
  • Technical troubleshooting support
  • Effective problem resolution techniques
  • Support for residents' needs
  • Building security oversight
  • Efficient package handling processes
  • Mentoring and training initiatives
  • Expertise in luggage handling services
  • Community engagement relations
  • Resourceful problem-solving abilities
  • Experience in concierge services
  • Awareness of security protocols
  • Painting and patching maintenance skills
  • Window cleaning services
  • Snow removal readiness
  • Facility maintenance cleaning
  • Maintenance of building systems
  • Capability for heavy lifting
  • Dependability and punctuality
  • Team collaboration

Volunteer Experience

Sunset Park High School, Garden Restoration Volunteer, 2018-01-01, 2019-12-31, Collaborated with team members to revitalize local community spaces.

Extracurricular Activities

Piano Player, 2016-01-01, Present Wrestling Team, Sunset Park High School, 2016-01-01, 2018-12-31 Basketball Player, 2016-01-01, Present

Timeline

Concierge/Building Porter

Akam Industries
11.2023 - 03.2024

Sales Associate

Foot Locker, Nike
08.2023 - Current

Customer Support Representative

Lasership
12.2020 - 01.2022

Cashier/Server/Cook

Arby's
01.2020 - 01.2021

Cashier/Server

Smash Burger
01.2019

High School Diploma -

Brooklyn Academy High School

Electrical Engineering

Apex Technical School

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