Jalen Wilson
5800 Harold Way Los Angeles,CA
Summary
Jalen Wilson is an LA-based professional with cross-functional organization, communication, relationship-building, and production expertise. Jalen is a solution-driven project manager who ensures all events, initiatives, and projects are thoughtfully conceptualized and effectively executed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Reservationist
San Vicente Bungalows
West Hollywood, CA
01.2022 - Current
- Answered all phones promptly and managed all phone calls, including placing guests on hold and transferring them to appropriate departments.
- Coordinated reservation requests with other departments to ensure customer satisfaction.
- Assisted with any private dining or large party inquiries.
- Organized conference room reservations for meetings or events.
- Controlled the flow of guests' reservations for the restaurant to provide the best level of service and maximize cover counts.
- Maintained up-to-date knowledge of hotel services and offerings.
- Provided accurate information on availability, rates and services to customers.
- Utilized various computer programs such as Microsoft Office Suite and Property Management System.
- Generated reports on daily, weekly, monthly basis related to reservations.
- Assisted in the training of new reservation staff members.
- Communicated with upper management to ensure that all guests were satisfied.
Receptionist/Host
Soho House & Co
Los Angeles, CA
08.2019 - 01.2022
- Conducted exceptional communication skills at the main reception line, replying to all correspondence promptly and responsibly routing all calls and Emails to appropriate personnel.
- Professionally and responsibly assisting members with all inquiries in a welcoming demeanor while providing guests with exceptional Los Angeles recommendations and local expertise.
- Proactively maintained the House’s restaurant and garden schedules in an efficient timeline.
- Conducted guest list duties among the 3,000 + sqft space, providing members with the best experience.
- Maintained Soho Houses standards by resolving and bringing attention to operation flow promptly.
- Assisted with special projects assigned by management when required.
- Maintained a fun, energetic, and friendly attitude for all members and team members, upholding culture and philosophy.
Production Assistant
Barefoot Marshall Production, LLC
Los Angeles, CA
05.2017 - 08.2019
- Maintained communication between production staff and crew members.
- Facilitated the transport of equipment to set locations.
- Prepared call sheets and distributed them to cast and crew members.
- Ensured compliance with production safety regulations.
- Organized catering services for cast and crew during shoots.
- Kept records of daily production activities.
- Ran errands as necessary for the production team.
Education
High School Diploma -
Meadowcreek High School
Norcross, GA05.2012
Some College (No Degree) -
Georgia Gwinnett College
Lawrenceville, GASkills
- Team Collaboration
- Reservations Management
- Telephone Reception
- Conflict resolution
- Time Management
- Multitasking and Prioritization
- Verbal and Written Communication
- Organization Skills
Certification
- Soho House Train-the-Coach Program - 2021
Timeline
Lead Reservationist
San Vicente Bungalows
01.2022 - Current
Receptionist/Host
Soho House & Co
08.2019 - 01.2022
Production Assistant
Barefoot Marshall Production, LLC
05.2017 - 08.2019
High School Diploma -
Meadowcreek High School
Some College (No Degree) -
Georgia Gwinnett College
- Soho House Train-the-Coach Program - 2021
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