Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Software
Timeline
Hi, I’m

Jalen C. Williams

Customer Support Specialist
Atlanta,GA
Jalen C. Williams

Summary

A confident and articulate communicator with an enthusiastic style and a perceptive approach. My leadership philosophy is grounded in building strong relationships, fostering collaboration, and promoting equity, ultimately driving improved performance and a positive culture.

Overview

5
years of post-secondary education
4
Certificates
2026
years of professional experience

Work History

McMaster-Carr

Customer Support Specialist
Current

Job overview

  • Provide tailored customer assistance through multiple communication channels within an average of 3 minutes.

Utopian Academy For The Arts- High School

Curriculum Coordinator
07.2023 - Current

Job overview

  • Implemented diverse instructional strategies and technologies tailored to the needs of neurodiverse students.
  • Collaborated with 15 students flagged for RTI caseload and their families to address behavior patterns using PBIS, improved data by 38% in 8 months
  • Cultivate positive school culture by curating outreach events to bring in parents, family members and community at large to support students.

YES, Prep Public Schools

Learning and Development Leader
07.2019 - 06.2023

Job overview

  • Organized and executed multimedia visual aids, educational materials, and training programs using TalentLMS, Schoology and Google Classroom.
  • Trained and mentored groups of 20 to 30 new hires in teaching roles.
  • Monitored learning management system (LMS) for cohort performance to boost engagement and productivity.

YES Prep Public Schools

Teacher
07.2016 - 07.2019

Job overview

  • Guided 30% of 6th grade students to achieve reading fluency and comprehension goals (2016-2017) as classroom teacher.
  • Contributed to an 18% growth in State of Texas Assessments of Academic Readiness for 7th grade scholars (2017-2018).
  • Promoted from intervention teacher to Core English/Language Arts due to classroom growth.

Education

Teachers College of Columbia University
New York, NY

Master of Science from Educational Leadership
06.2020 - 06.2021

University Overview

Howard University
Washington, DC

Bachelor of Science from Human Development And Psychoeducational Studies
08.2012 - 05.2016

University Overview

Skills

Cultural Awareness

Certification

Classroom Teacher [Core Subjects 4-8] (TX)

Availability
See my work availability
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tuesday
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friday
saturday
sunday
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evening
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Software

TalentLMS

Google Suite

Microsoft 365

Schoology

CESN

Timeline

Curriculum Coordinator
Utopian Academy For The Arts- High School
07.2023 - Current

Classroom Teacher [Core Subjects 4-8] (GA)

07-2023

ESOL Endorsement (GA)

07-2023
Teachers College of Columbia University
Master of Science from Educational Leadership
06.2020 - 06.2021

English as a Second Language Supplemental

03-2020
Learning and Development Leader
YES, Prep Public Schools
07.2019 - 06.2023

Classroom Teacher [Core Subjects 4-8] (TX)

03-2019
Teacher
YES Prep Public Schools
07.2016 - 07.2019
Howard University
Bachelor of Science from Human Development And Psychoeducational Studies
08.2012 - 05.2016
Customer Support Specialist
McMaster-Carr
Current

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