Jalene Golston
Oceanside,CA
Summary
Highly motivated professional with a strong background in shipping and logistics. Experienced in coordinating shipments, managing inventory, and leading teams to achieve high fulfillment rates, contributing to operational efficiency and customer satisfaction.
Overview
1
1
Language
13
13
years of professional experience
Work History
Shipping and Receiving
The Home Depot
03.2022 - Current
- Coordinated carrier pickups and deliveries to achieve timely transport of goods.
- Prepared items for shipping by boxing, creating labels, and maintaining accurate records of outgoing shipments.
- Facilitated communication with suppliers, receivers, drivers, and staff to ensure seamless shipment processes.
- Manage inventory by organizing stock in the warehouse and maintaining accurate records
Deliveries Department
The Home Depot
03.2020 - Current
- Processed customer delivery orders through store system promptly
- Prepared and staged orders for next-day delivery to ensure timely customer receipt
- Ensured timely loading of delivery trucks to facilitate prompt shipments. with forklift or other heavy equipment machine.
- Led deliveries in 2021-2022, assisted supervisor with daily tasks to reduce workload by 25%.
- Managed and coordinated a team of 8-12 employees to delegate workload, maintain store cleanliness, and enhance production
- Gathering customers online order through a store system in a timely manner
Store Associate
The Home Depot
03.2017 - Current
- Organized store layout upon receipt of shipments to enhance product visibility
- Maintained shelves to ensure optimal product presentation for customers
- Trained new hires on store procedures to streamline onboarding process
- Oversaw garden department operations
Store Worker
Department of Defense Commissary
Oceanside, CA
01.2014 - 01.2017
- Operated cash register, processed transactions, and handled customer payments.
- Earned position of head cashier, overseeing cash handling operations
- Restocked shelves to ensure product availability for customers.
- Organized store layout upon receiving shipments for optimal customer access.
- Trained new employees on policies and procedures to enhance customer service standards.
- Assisted disabled customers to their vehicles and loaded purchased items
Customer Service Associate
Lids Hats and Apparel
11.2016 - 12.2016
- Handled customer concerns effectively to enhance satisfaction and loyalty.
- Processed customer transactions efficiently to ensure a smooth checkout experience.
- Assisted customers with the selection process of various team and organizational hats and apparel.
- Assisted customers in locating online orders.
- Provided quality control with the day to day shipping of all store orders.
- Organized store layout upon receiving shipments to maintain order and accessibility.
- Assisted with seasonal tasks during peak shopping periods.
Education
Palomar Community College
01-2018
High School Diploma -
Oceanside High School
Oceanside, CA06-2014
Skills
- Inventory management
- Shipping coordination
- Supply chain logistics
- Customer order fulfillment
- Team leadership
- Staff training
- Problem solving
- Problem resolution
- Effective communication
- Logistics coordination
Languages
English
Professional
Timeline
Shipping and Receiving
The Home Depot
03.2022 - Current
Deliveries Department
The Home Depot
03.2020 - Current
Store Associate
The Home Depot
03.2017 - Current
Customer Service Associate
Lids Hats and Apparel
11.2016 - 12.2016
Store Worker
Department of Defense Commissary
01.2014 - 01.2017
Palomar Community College
High School Diploma -
Oceanside High School