Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jalen Nwachukwu

Durham,USA

Summary

Versatile and results-driven operations and hospitality professional with over a decade of experience leading initiatives across logistics, culinary services, event management, and public sector operations. Proven ability to execute high-impact projects, including large-scale community events and safety initiatives, while enhancing efficiency, customer satisfaction, and team performance. Recognized for strategic problem-solving, cross-functional leadership, and a strong commitment to excellence. Highly skilled Administrative Assistant with background supporting Director-level executives. Experience includes managing calendars, coordinating travel, and handling high-volume correspondence. Possess strong organizational skills, prioritizing tasks to enhance efficiency. Demonstrated impact in streamlining office operations and improving team productivity.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Assistant to the Director

North Carolina Central University, NCCU
Durham, North Carolina
03.2024 - Current
  • Coordinates schedules and appointments for Director and departmental staff efficiently.
  • Manages correspondence, including emails and phone calls, to enhance office communication.
  • Organizes meetings and prepared materials for impactful presentations and discussions.
  • Supervise daily operations of fleet management and logistics coordination for optimal performance.
  • Monitors vehicle performance using advanced fleet management software tools.
  • Conducts regular inspections to ensure compliance with industry regulations.
  • Operates charter buses for group transport across diverse routes while prioritizing safety.
  • Maintains accurate trip logs and documentation for compliance with company records.
  • Assisted in training new employees on proper use of equipment and other job duties related to component preparation operations.

Tech Mobile Driver

Durham County Library
Durham, NC
01.2020 - Current
  • Ensure efficient transportation for 26-foot mobile computer lab, achieving 100% compliance with safety policies.
  • Collaborate with TechMobile Coordinator to plan community events, providing logistical support aligned with organizational goals.
  • Oversee logistics and vehicle safety, conducting inspections and maintenance checks per NCDOT regulations.
  • Perform administrative tasks, including follow-ups with schools and partner organizations.
  • Maintains and updates Tech Mobile operations manual to ensure current staff references and regulatory compliance.
  • Represents department on Durham County Library Safety and Hiring Committees, contributing to policy development and staff selection.
  • Verifies order accuracy and product integrity in collaboration with main library's facilities team to enhance operational efficiency.
  • Spearheaded $1,000,000 initiative for implementation of gun detection system within library system.

Event Operations Manager

Kickback Sneaker Expo
Durham, NC
01.2014 - 06.2025
  • Collaborated with sales and marketing teams to implement effective strategies for enhancing brand visibility at events.
  • Optimized resource allocation by scheduling employees based on customer traffic and individual strengths.
  • Built professional relationships with clients to foster positive environments and enhance engagement.
  • Trained and supervised event staff to ensure compliance with timelines and tasks for seamless execution.
  • Updated higher management to support informed decision-making processes.
  • Partnered with catering staff to deliver exceptional food services for special events.
  • Maximized customer satisfaction by resolving complex escalated client queries efficiently.
  • Managed procurement of food items, supplies, and equipment within budgetary constraints to improve cost-efficiency.

Fleet Supervisor

Greene Solutions
Durham, NC
06.2019 - 10.2019
  • Conducted Department of Labor safety inspections on company trucks to ensure regulatory compliance.
  • Operated quad axel dump truck, completing 10 daily trips with an average load of two tons.
  • Managed team of 2 drivers, overseeing daily operations, scheduling, and vehicle maintenance.
  • Implemented cost-saving measures that reduced fleet maintenance expenses by 10% through proactive monitoring.
  • Facilitated regular safety training sessions for drivers, achieving a 20% decrease in accidents and violations.
  • Utilized fleet management software to track key performance indicators, enhancing delivery efficiency.
  • Reported delays and emergencies promptly to minimize disruptions and facilitate resolutions.

School Bus Driver

Durham Public Schools
Durham, NC
11.2017 - 06.2019
  • Safely transported students daily along established routes while adhering to schedules.
  • Inspected bus prior to and following each trip, promptly reporting maintenance issues.
  • Maintained clean, orderly bus interior by enforcing behavior rules and resolving conflicts.
  • Communicated regularly with parents to ensure transparency and foster good relationships.

Assistant Director of Operations

Rite Choice Protection Group
Durham, NC
12.2015 - 08.2018
  • Managed security operations and supervised staff at designated sites to ensure efficient implementation of security protocols.
  • Coordinated with Director to design and implement continuous education programs, improving organization's preparedness and response capabilities.
  • Implemented strategic plans to increase team productivity and meet department goals, resulting in a 15% improvement in overall performance.
  • Oversaw a team of 50 employees, providing mentorship and coaching to enhance their skills and professional development.
  • Developed and managed department budgets, reducing operating costs by 10% through efficient resource allocation and vendor negotiations.
  • Conducted regular performance evaluations and provided constructive feedback to employees, leading to a 20% increase in employee engagement and retention rates.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Conducted thorough risk assessments for high-profile clients during events.
  • Executed advance planning for travel routes to avoid risks and hazards.
  • Provided personal security detail during public appearances and events.

Funeral Attendant

Knotts Funeral Home
Chapel Hill, NC
10.2015 - 01.2018
  • Facilitated funeral services by assisting with funerals and visitations to ensure smooth execution.
  • Operated hearse, limousine, and additional vehicles for funeral corteges.
  • Transported deceased individuals from locations of death to funeral home facilities.
  • Prepared bodies for viewing, including dressing and casketing.
  • Set up venues with chairs, tables, and guest books for various funeral services.
  • Ensured compliance with health, safety, and legal standards in remains handling.
  • Coordinated with clergy and cemetery staff for seamless service coordination.
  • Managed floral arrangements setup and distribution at services and viewings.

BOOKSELLER/CASHIER

Barnes And Nobel Student Stores
Chapel Hill, NC
08.2016 - 11.2017
  • Tracked and ordered merchandise to sustain optimal stock levels.
  • Answered customer inquiries and assisted with locating books and other items.
  • Utilized interpersonal skills to successfully upsell new products to customers.
  • Prepared items for displays and in-store demonstrations to enhance product visibility.
  • Organized racks and displays to ensure visually appealing shopping environments.
  • Processed transactions through POS system, accurately managing inventory and payments.
  • Provided diverse multimedia offerings for physical and digital titles.
  • Maintained organized back-stock to ensure sales floor was consistently stocked.

Student Manager

UNC Student Stores
Chapel Hill, NC
08.2012 - 08.2016
  • Managed diverse teams to achieve company goals and improve efficiency.
  • Led training sessions to enhance team skills and knowledge base.
  • Managed inventory levels to prevent shortages or excessive surplus.
  • Interacted with customers on sales floor to build rapport and offer product expertise.
  • Oversaw daily operations of the sales floor, ensuring a high standard of service at all times.
  • Resolved customer complaints in a timely and satisfactory manner, maintaining positive relationships.
  • Led a team of sales associates, providing training and motivation to achieve departmental goals.
  • Trained new cashiers on point-of-sale systems, customer service techniques, and store policies.
  • Handled cash, credit, and debit payments while maintaining accuracy in cash drawer.
  • Monitored inventory levels at checkout area and restocked items as needed.
  • Managed time efficiently during peak hours to minimize customer wait times.
  • Used problem-solving skills to address discrepancies in pricing or product information.
  • Assisted customers in finding products and provided recommendations when necessary.
  • Resolved customer complaints with a calm and professional demeanor.

Assistant Wedding Coordinator

Etiquette & Protocol Group
Salisbury
08.2009 - 06.2016
  • Executed setup and breakdown of wedding decor and supplies, coordinating logistics for varying sizes.
  • Developed personalized wedding timelines in collaboration with clients to ensure flawless execution.
  • Negotiated vendor contracts and managed communications to achieve seamless service integration.
  • Organized pre-wedding events including rehearsal dinners and bridal showers to enhance client experience.
  • Oversaw day-of operations, managing event staff while resolving last-minute challenges efficiently.
  • Authorized financial transactions with vendors for timely event service deliveries.

Head of Security Operations

105 Voices Of History
Washington, DC
08.2013 - 06.2015
  • Conducted investigations into reports of suspicious activities and security breaches.
  • Developed and enforced security policies, protocols, and procedures to maintain safety.
  • Designed emergency evacuation plans and executed drills for staff preparedness.
  • Facilitated interdepartmental communication on safety and security issues.
  • Ensured adherence to local, state, and federal security regulations.
  • Administered first aid during emergencies until medical professionals arrived.
  • Coordinated with law enforcement agencies during security incidents and investigations.
  • Directed security operations for special events, overseeing crowd control and emergency response.
  • Conducted threat assessments for high-profile clients in diverse environments.
  • Coordinated transportation logistics to ensure client safety during travel.
  • Executed crowd control strategies at public events to safeguard clients.
  • Implemented personal security protocols tailored to individual client needs.
  • Trained junior agents on surveillance techniques and emergency procedures.
  • Provided close protection services to clients while traveling domestically or internationally.

Paid Intern

Sports Media Technology
Durham
06.2011 - 08.2013
  • Recorded and organized essential information to facilitate the seamless implementation of broadcast operations.
  • Played a vital role in a major project focused on enhancing the company's system database for distribution to high-profile clients and influential social media networks, including MSNBC, BET, ESPN, CBN, and TBS.
  • Assisted with data analysis and report generation for marketing campaigns, resulting in a 20% increase in customer engagement.
  • Conducted market research and competitor analysis to identify potential growth opportunities for the company.
  • Collaborated with cross-functional teams to develop and implement new product features, leading to a 15% improvement in user satisfaction.
  • Managed social media accounts, creating and scheduling posts to drive brand awareness and increase follower engagement.
  • Completed various clerical duties such as maintaining memos, organizing documents and faxing.
  • Answered phone inquiries to provide basic company information and direct callers to appropriate personnel.
  • Took notes and memos during meetings and conferences to prepare summaries, drafts and reports.
  • Assisted in content creation for sports media platforms.
  • Supported team in research and analysis of sports trends.
  • Coordinated logistics for live sporting event coverage.
  • Managed communications with vendors and partners effectively.

Education

Bachelors of science - Hospitality & Tourism

North Carolina Central University (Online)
Durham, NC
05.2027

Associates Degree - Culinary Arts

Durham Technical Community College
Durham, NC
05.2025

Certificate - Culinary Arts Career Training Program

Durham Technical Community College
Durham, NC
02.2022

Skills

  • Operational efficiency and performance
  • Event planning
  • Project management
  • Logistics coordination
  • Staff training
  • Meeting facilitation
  • Financial management
  • Staff development and training
  • Resource allocation optimization
  • Client success and relationship management
  • Production coordination
  • Interdepartmental collaboration
  • Conflict resolution strategies
  • Multitasking effectiveness

Certification

  • Serv Safe Manager
  • Serv Safe Purchasing 2.0
  • Serv Safe Allergens
  • National Society of Minorities in Hospitality (NSMH)
  • Phi Beta Lambda (FBLA) Durham Technical Community College
  • Youth Advocacy and Involvement Award - North Carolina State Youth Council
  • Employee Of The Month - UNC Student Stores (2014)

References

References available upon request.

Timeline

Administrative Assistant to the Director

North Carolina Central University, NCCU
03.2024 - Current

Tech Mobile Driver

Durham County Library
01.2020 - Current

Fleet Supervisor

Greene Solutions
06.2019 - 10.2019

School Bus Driver

Durham Public Schools
11.2017 - 06.2019

BOOKSELLER/CASHIER

Barnes And Nobel Student Stores
08.2016 - 11.2017

Assistant Director of Operations

Rite Choice Protection Group
12.2015 - 08.2018

Funeral Attendant

Knotts Funeral Home
10.2015 - 01.2018

Event Operations Manager

Kickback Sneaker Expo
01.2014 - 06.2025

Head of Security Operations

105 Voices Of History
08.2013 - 06.2015

Student Manager

UNC Student Stores
08.2012 - 08.2016

Paid Intern

Sports Media Technology
06.2011 - 08.2013

Assistant Wedding Coordinator

Etiquette & Protocol Group
08.2009 - 06.2016

Bachelors of science - Hospitality & Tourism

North Carolina Central University (Online)

Associates Degree - Culinary Arts

Durham Technical Community College

Certificate - Culinary Arts Career Training Program

Durham Technical Community College

Similar Profiles

CREATE PROFILE