Jalenn Scott
New York,NY
Summary
Diligent and enthusiastic college student with a background in hospitality, eager to contribute dynamic customer service skills and a strong work ethic to a part-time position. Experienced in providing exceptional service and creating memorable experiences for patrons in various hospitality settings. Possessing excellent communication and interpersonal skills, with a proven ability to work effectively both independently and as part of a team. Detail-oriented and adaptable, committed to delivering high-quality service while maintaining a positive and welcoming atmosphere. Seeking to leverage my hospitality experience and passion for customer satisfaction in a part-time role to support the goals of your organization.
Overview
6
6
years of professional experience
Work History
Waitstaff
Atria Senior Living Coterie
07.2023 - Current
- Consistently provided warm, friendly, and attentive service to residents, fostering a welcoming and inclusive dining environment.
- Received regular commendations and positive feedback from residents, family members, and colleagues for professionalism and attentiveness.
- Actively collaborated with kitchen staff, fellow servers, and management to ensure smooth dining operations and resident satisfaction.
- Participated in team meetings to discuss resident feedback, dietary requirements, and suggestions for improving service quality.
- Developed a thorough understanding of residents' dietary restrictions, allergies, and preferences, ensuring accurate meal service and adherence to special dietary requirements.
- Communicated effectively with kitchen staff and management to accommodate special requests and modifications, contributing to resident satisfaction and well-being.
- Proactively addressed resident concerns and complaints with empathy and professionalism, resolving issues promptly to ensure a positive dining experience.
- Implemented proactive measures to prevent common service-related issues, such as delays in meal delivery or incorrect orders.
- Adhered to strict food safety and hygiene protocols, maintaining a clean and sanitary dining environment in compliance with health regulations.
- Participated in training sessions and workshops focused on customer service, food safety, and hospitality best practices.
- Mentored new team members, sharing knowledge, and providing guidance to ensure consistent service quality across the dining team.
- Fostered positive relationships with residents through friendly conversation, personalized service, and genuine interest in their well-being.
- Demonstrated ability to prioritize tasks effectively, ensuring timely delivery of meals and beverages to residents.
- Managed multiple tables simultaneously during peak dining hours, maintaining composure and efficiency under pressure.
Front of House Team Member
Chick-fil-A
02.2023 - 05.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning procedures.
- Provided enthusiastic and genuine care for all guests.
- Maintained dining areas and kitchen areas, including clearing and cleaning tables, emptying trash cans and washing and vacuuming floors.
- Operated cash registers and received payment from guests in cash and credit cards.
- Stocked condiment and beverage stations.
- Assembled and packed food orders in carry-out containers and bags.
Retail Associate
Childrens Place Inc.
10.2022 - 01.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Summer Intern
State Senator Robert Jackson
07.2022 - 08.2022
- Analyzed problems and worked with teams to develop solutions.
- Engaged with constituents to raise awareness about COVID-19 prevention and distributed home tests.
- Co-developed the Senator’s website, which connects constituents to the office’s updates and resources.
- Researched and developed briefings for school tours which are being used for the Senator’s visits to educational facilities in District 31.
- Implemented spreadsheets on K-12 schools in upper Manhattan and the Bronx to aid the agenda for the office’s education policy leaders.
- Worked on the development and implementation of new social media plans to attract new voters and increase legislative awareness.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
General Clerk
D'Agostino Supermarket
06.2022 - 08.2022
- Greeted customers, provided them with information and direct them to the item’s location in the store.
- Controlled inventory and inform procurement managers of low inventory levels.
- Performed stocking duties such as lifting, rotating products, ordering, blocking, dusting, and facing.
- Supervised cleanliness and maintenance duties around the grocery section.
- Processed customer orders and oversaw timely product deliveries.
Office Assistant
SUNY Plattsburgh Admissions Office
02.2022 - 05.2022
- Interacted with students by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Cleaning office gathering spaces.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Helping students check in to meet with academic advisors.
- Running errands around campus
Marketing Assistant
Project Rousseau
07.2021 - 08.2021
- Created engaging content for Facebook, and Instagram.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Creating Google Quizzes for AP classes for students.
- Developed materials and curriculum for wellness-focused club.
- Conducting research into potential donors for organization’s needs.
Recreation Leader
NYC Parks & Recreation
07.2019 - 07.2019
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Scheduled events in recreation facilities and monitored facility conditions.
- · Performed groundskeeping duties to maintain a safe and attractive environment.
Recreation Leader
NYC Parks & Recreation
07.2018 - 08.2018
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Scheduled events in recreation facilities and monitored facility conditions.
- Engaged participants in recreational activities and team-building exercises.
Education
Bachelor of Arts - Public Relations
SUNY College At Plattsburgh
Plattsburgh, NY05.2025
Skills
● Leadership
● Team Player
● Google Docs
● Social media
● Creative thinking
● Microsoft Word
● Microsoft PowerPoint
● Research
● Mediation
● Excellent oral and written communication
● Customer Service
● Effective Problem solver
● Mentoring
● Reliable
● Sales
● Food Safety Knowledge
Timeline
Waitstaff
Atria Senior Living Coterie
07.2023 - Current
Front of House Team Member
Chick-fil-A
02.2023 - 05.2023
Retail Associate
Childrens Place Inc.
10.2022 - 01.2023
Summer Intern
State Senator Robert Jackson
07.2022 - 08.2022
General Clerk
D'Agostino Supermarket
06.2022 - 08.2022
Office Assistant
SUNY Plattsburgh Admissions Office
02.2022 - 05.2022
Marketing Assistant
Project Rousseau
07.2021 - 08.2021
Recreation Leader
NYC Parks & Recreation
07.2019 - 07.2019
Recreation Leader
NYC Parks & Recreation
07.2018 - 08.2018
Bachelor of Arts - Public Relations
SUNY College At Plattsburgh
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