CRM
Jalen Richardson
Business Process Analyst
Washington,DC
Summary
Experienced in leveraging technology to solve complex problems and improve business processes. Skilled in data analysis, project management, and content production, with a proven track record of enhancing operational efficiency and team collaboration. Adept at using AI and cloud computing tools to optimize data handling and visualization. Committed to driving projects to completion and achieving measurable results.
Accomplishments
- Increased gross revenue by leveraging social media and marketing to increase online presence and meet higher volume of clients resulting in a 792% increase after just 28 days.
- Successfully mentored two individuals on risk management and how to trade options in the stock market. Resulting in profitable traders since day one, now up 80% and 62% on their portfolios.
Overview
10
10
years of professional experience
4
4
Certifications
3
3
years of post-secondary education
Skills
- Proactive Problem Solving
- Reactive Problem Solving
- Artificial Intelligence
- Project Management
- Visualization
- ServiceNow
- Research and analysis
- Agile Methodology
- Process Mapping
- Risk Management
- Business Forecasting
- Production Optimization
Work History
DataGen Scholar
SanDAI Cares
Washington DC
2024.Jul - Current
- Leveraged generative AI tools and applications like ChatGPT and Gamma to organize large pools of data into visualized data.
- Gained experience with SQL, cloud computing, and cloud storage applications like Microsoft Azure and Amazon Web Services to assist with the automation of data management.
- Conducted in-depth research, providing insights that help guide decision-making.
- Visualized data gathered from research using Tableau to convey insights.
- Utilized Generative AI to source, optimize, and organize data.
- Collaborated with peers on insights to define the most optimal plan of action.
Content Production Manager
WeAreGoGoMusic
Washington DC
2023.May - Current
- Analyzed multimedia content to enhance productivity and audio-video quality.
- Track and report analytics and listener engagement to identify opportunities to reach a larger audience.
- Ensure compliance with copyright, music licensing, and advertising regulations to ensure we are within infringement rights.
- Develop and implement training programs for guests, including on audio production techniques, to ensure high-quality production.
- Oversee multiple podcast productions, from ideation to post-production, on time and within budget.
Youth Facilitator
Department of Insurance Securities and Banking
Washington DC
2024.Jun - 2024.Aug
- Researched financial literacy techniques for teaching Summer Youth Employment Program participants.
- Developed interactive content tailored to engage youth between the ages of 14 and 24.
- Maintained site materials during travel to ensure preparation for conducting presentation.
- Gathered data from sites to measure audience engagement and understanding.
- Create visualizations to present program results to program organizers.
- Led team efforts to synthesize findings, highlight program improvement opportunities, and effectively present performance data, resulting in securing the 2024 Best Overall Results and Presentation Challenge victory.
- Created social media content to showcase our efforts and assist with presentation and public speaking skills.
IT Assistant
DC Board of Elections
Washington DC
2023.Jun - 2024.Jul
- Configured and resolved network infrastructure issues to ensure seamless and optimal performance.
- Provided technical support for Windows systems, minimizing downtime and promptly resolving issues.
- Conducted regular system backups and implemented disaster recovery protocols to prevent risk.
- Installed and configured hardware components to meet IT infrastructure needs.
- Managed software license compliance and tracked inventory effectively to ensure inventory accuracy.
- Deployed and managed virtualized environments (VMware, Hyper-V) for optimal resource allocation.
- Gathered IT requirements and implemented solutions for enhanced system performance.
Marketing Specialist
LoudFx
Washington DC
2020.Feb - 2023.Apr
- Developed and executed marketing strategies to ensure the target audience was met.
- Planned and implemented digital marketing campaigns across various platforms to gain more exposure.
- Created engaging content to be shown to customers using social media, emails, and ads.
- Analyzed marketing metrics to measure campaign effectiveness, to boost marketing efficiency.
- Utilized trends and innovative media practices, strategies to bring in new customers.
- Coordinated promotional events with partnerships and companies looking for exposure.
- Managed customer logs for targeted ads and communications via email and post notifications.
Chief Operations Officer
Bahu LLC
Washington DC
2020.Mar - 2023.Feb
- Directed site traffic using advertisements for products via social media.
- Conducted business-to-business meetings and campaigns to discuss business needs.
- Oversaw operations of the company, including production, supply chain management, and logistics.
- Developed and implemented operational policies and procedures to create business guidelines.
- Managed the company's budget and financial performance to understand organizational capacity.
- Identified opportunities to cut back expenses and grow company revenue.
- Collaborated with the CEO and Marketing Team to implement the company's goals and strategies.
- Built and managed relationships with manufacturers, customers, and investors to create teams.
- Hired and contracted staff, including engineers, designers, and marketers, to build our products.
- Conducted competitive audits to seek opportunities to get ahead of the competition
Technical Writer
LJP Consulting
Washington DC
2020.Jan - 2023.Feb
- Created clear, concise, and accurate technical documents to appeal to a large range of audiences.
- Developed and maintained project documents to ensure organization and accuracy.
- Worked with project managers and web developers to ensure document accuracy.
- Utilized content management systems to ensure consistency and adherence.
- Reviewed and edited technical documentation to ensure quality and accuracy.
Instructional Designer
Software Premier
Washington, DC
10.2019 - 01.2020
- Utilized PEGA tools, focused on client relationship management and automation processes.
- Conducted training sessions on CRM capabilities, including business process automation and customer engagement strategies.
- Gained in-depth knowledge of PEGA's development environment, enhancing operational efficiency and driving user adoption of the platform.
Freelance Graphic Designer
Self-Employed
Remote
2014.Dec - 2020.Dec
- Provided creative digital services to clients using platforms like Fiverr and Upwork to deliver services.
- Walked clients through the ideation phase to help design infographics, illustrations, and visualizations.
- Used tools like Blender, Photoshop, Illustrator, After Effects, and AutoCAD to create content both for personal use and commercial use for clients.
- Created wireframes and sitemaps to meet client needs.
- Designed brand logos, advertisements, product designs, and websites to meet client needs.
Certification
- A+, Comptia - Oct 2023
- ITF, Coursera - Aug 2023
- Canva Certification, Build Within - Oct 2023
- Project Management, Coursera - Dec 2024
Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridImportant To Me
Company CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Bachelor of Science - Business Economics
University of The District of Columbia
Washington,DC 2024.Oct - Current
Bachelor of Science - Mechanical Engineering
Marshall University
Huntington, WV 2020.Aug - 2023.Apr
Software
Microsoft Office
Adobe Suite
Google Workspace
Motionapp
Timeline
Bachelor of Science - Business Economics
University of The District of Columbia
2024.Oct - Current
DataGen Scholar
SanDAI Cares
2024.Jul - Current
Youth Facilitator
Department of Insurance Securities and Banking
2024.Jun - 2024.Aug
IT Assistant
DC Board of Elections
2023.Jun - 2024.Jul
Content Production Manager
WeAreGoGoMusic
2023.May - Current
Bachelor of Science - Mechanical Engineering
Marshall University
2020.Aug - 2023.Apr
Chief Operations Officer
Bahu LLC
2020.Mar - 2023.Feb
Marketing Specialist
LoudFx
2020.Feb - 2023.Apr
Technical Writer
LJP Consulting
2020.Jan - 2023.Feb
Instructional Designer
Software Premier
10.2019 - 01.2020
Freelance Graphic Designer
Self-Employed
2014.Dec - 2020.Dec
Affiliations
- Time For Abundance Network
- Ghost Family
- Alpine Trading
Interests
Stock Market
Photography
Car Modifications
Grilling
Content Creation
Quote
Worry a little bit every day, and in a lifetime you will lose a couple of years. If something is wrong, fix it if you can. But train yourself not to worry. Worry never fixes anything.
Mary Hemingway