Jalen Rene Hayes
Kapolei
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Footlocker
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Adidas Outlet
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales Associate
Sunglass Hut
2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Supervisor
FinishLine
2019 - 2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Supervisor
Jeff Ellis Management
2016 - 2017
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Stock
Michael Kors
2016 - 2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Criminal Justice
Chaminade University
Honolulu, HIAssociate of Arts -
Leeward Community College
Pearl City, HI12.2024
James Campbell High School
'Ewa Beach, HI05.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Relationship building
- Outgoing personality
- Retail store operations
- Cleaning techniques
- Guest relations
- Sales goals attainment
- Relationship selling
Timeline
Sales Associate
Footlocker
Sales Associate
Adidas Outlet
Sales Associate
Sunglass Hut
2025 - Current
Supervisor
FinishLine
2019 - 2021
Supervisor
Jeff Ellis Management
2016 - 2017
Stock
Michael Kors
2016 - 2016
Bachelor of Science - Criminal Justice
Chaminade University
Associate of Arts -
Leeward Community College
James Campbell High School