Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jalen Singleton

Chicago

Summary

Energetic and reliable individual with knack for teamwork and communication. Possesses comprehensive knowledge of safety regulations and aircraft ground operations, combined with skills in equipment handling and logistics. Committed to ensuring efficient and timely ground service operations to support overall flight schedules.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Ramp Agent

Alliance Ground International
06.2024 - 11.2024
  • Coordinated aircraft loading and unloading processes to enhance operational efficiency.
  • Ensured compliance with safety regulations during ramp operations, minimizing risk exposure.
  • Operated ground support equipment to facilitate timely aircraft servicing and turnaround.
  • Collaborated with team members to optimize workflow and reduce delays in flight schedules.
  • Conducted routine inspections of ramp equipment, maintaining functionality and safety standards.
  • Assisted in training new team members on standard operating procedures and safety protocols.
  • Implemented process improvements that increased overall productivity during peak operation times.
  • Monitored weather conditions to adjust ramp activities, ensuring adherence to safety guidelines.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.

Fleet Service Clerk

Envoy – American Airlines O’Hare Airport
06.2023 - 03.2024
  • Developed strong organizational skills while ensuring accuracy throughout the entire process.
  • Exercised good communication skills with colleagues while performing duties on the job.
  • Operated conveyor belts, carts, dollies, pallet jacks and other equipment as required.
  • Accurately identified luggage tags to ensure that all passengers receive their correct baggage in a timely manner.
  • Maintained a clean work environment by disposing of waste materials properly after each shift.
  • Monitored weight limits when loading bags onto planes according to airline regulations.
  • Followed strict guidelines regarding security measures for safe handling of baggage.
  • Conducted regular inspections of baggage compartments for any damage or irregularities before departure times.
  • Ensured that all items were securely loaded onto the aircraft prior to take-off.
  • Trained new staff on operational procedures and safety protocols, fostering a knowledgeable workforce.
  • Collaborated with maintenance teams to schedule repairs, minimizing aircraft downtime effectively.

Champions Sales Supervisor
01.2023 - 04.2023
  • Trained and lead a team of 5 staff.
  • Achieved daily sales metrics helped customers locate products and checked store systems for merchandise at other sites.
  • Planning and organizing effectively manage sales associates, online sales, and in-store sales.
  • Answered customers questions regarding sizing, accessories, and proper care for merchandise.
  • Active Listener able to effectively listen to the customer’s needs to ensure what they are looking for and what they receive are the same.

Finishline - Sales Associate
08.2022 - 01.2023
  • Provided superb customer experience, ensuring customers understood the product they were going to purchase.
  • Achieved daily sales: Organized racks and shelves to maintain store visual appeal, engage customer and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed fulfilling daily online orders monthly assisting customers with successfully completing their orders, online or via our in-person store.
  • Answered customers questions regarding sizing, accessories, and proper care for merchandise.
  • Active Listener able to effectively listen to the customer’s needs to ensure what they are looking for and what they receive are the same.

Get Smashed – Cook/Cashier
11.2021 - 05.2022
  • Built workflows and held accountability for achieving organizational objectives for Continuing Education Hours for the 50,000+ members across 50 states and over 20 countries.
  • Proficient in preparing ingredients, including cutting meat and chopping/peeling vegetables
  • Managed time while effectively preparing and cooking food orders to ensure the customer had the least amount of wait time
  • Established department goals and led annual strategic planning sessions, compliance oversight, and member engagement areas.
  • Monitored food quality and ensure items are stored appropriately

Education

Glenbard East High School
Lombard, IL

Skills

  • Team Building
  • Attentiveness
  • Database Management
  • Training & Development
  • Goal-oriented focus
  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Heavy lifting
  • Baggage handling
  • Safety procedures
  • Customer service

Certification

CPR & First-Aid Certifications

Timeline

Ramp Agent

Alliance Ground International
06.2024 - 11.2024

Fleet Service Clerk

Envoy – American Airlines O’Hare Airport
06.2023 - 03.2024

Champions Sales Supervisor
01.2023 - 04.2023

Finishline - Sales Associate
08.2022 - 01.2023

Get Smashed – Cook/Cashier
11.2021 - 05.2022

Glenbard East High School

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