JALEO D. GIBBS
Bank Manager
Hinsdale,IL
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Branch Manager
BMO Harris Bank
Hinsdale, IL
01.2020 - Current
- Managed daily huddles and weekly sales meetings; coaching staff to set sales commitments weekly, monthly, and quarterly.
- Responsible for managing 10 employees in one of the largest branches in the region with the highest sales goal in the market.
- 3/5 tellers were Tier 1 employees during the fiscal year 2021.
- Year 2021 achieved 124.8% of team goal and 326.3% of individual goal.
- Successfully passed 4 audit assessments in 2021 with the highest score of the market being 97%.
- Customer Experience Champion, Operations Champion, Digital Banking Champion (Market), Max Cue Champion (Market).
Anti-Money Laundering Investigator
Chicago, IL
07.2018 - 01.2020
- Analyze system generated and manually created alerts for potential suspicious activity to ensure the accurate filing of SARs.
- Compile documents and information obtained into a report for risk rating, scoring, cleaning upwards of 130 cases a month.
- Ensure CTR exemption reviews are completed in compliance with BSA/AML regulatory standards.
- Utilize transactional and customer records, external data, and publicly-available information to perform EDD.
Retail Relationship Banker
Broadview, IL
06.2017 - 07.2018
- Collaborated with Branch Manager to execute scrubs of contact manager data to drive a more targeted sales approach.
- Successfully acquired consumer lending and business relationships which helped increased overall 30% profitability.
- TNPS champion and responsible for improving customer service experience scores exceeding market goal of 80%.
- Achieved 120% of SRC goal for overall sales in Q1 and Q2 of the 2018 fiscal year.
Teller Manager
Elmhurst, IL
08.2016 - 06.2017
- Trained and developed team members, providing guidance on products, services, and bank policies.
- Generate reports to conduct audits for negotiable items, wire transfers, gift cards, fee waivers, and vault currency.
- Investigate rescan alerts to balance out transactions using the document scanner software.
Teller
Carol Stream, IL
07.2015 - 08.2016
- Identified customer needs with appropriate products, utilizing opportunities to cross-sell bank products and services.
- Detected risks associated with regulatory compliance, overdraft authority and Bank Secrecy Act (BSA).
- Informed and helped educate customers on how to conduct activities using digital banking and self-service technologies.
Sales Lead
Dick’s Sporting Goods
Bloomingdale, IL
10.2014 - 07.2015
- Accounted for all footwear and accessory inventories to prevent shrinkage.
- Created product displays according to store game plan to optimize product visibility and maximize profits.
- Maintained a high level of knowledge about footwear and footwear technology.
Manager
Footlocker Inc
Schaumburg, IL
09.2011 - 10.2014
- Developed sales goals for 25 sales associates to achieve store sales of $4.5 million.
- Provided all sales training and employee onboarding enabling new employees to quickly advance the learning curve.
- Accounted for 10% of the company’s sales by achieving $480,000 in sales.
Education
Bachelor of Arts - Criminal Justice
Lewis University
Romeoville, IL 01.2015 - 05.2018
Skills
Strategic and financial planning
Business Development
Key Performance Indicators
Staff Management
Advanced problem solving
Consumer banking
Websites
Additional Information
- HONORS, CERTIFICATIONS AND AWARDS , Seven performance excellence awards for achieving outstanding audits at a .01% shrinkage at Footlocker Inc., 2012-14 Received Spotlight award for a top performer in the first quarter of 2018 & 2021 fiscal year at BMO Harris Bank N.A.
Accomplishments
- Collaborated with another banker in the development of the Digital Banking Initiative and Key Performance Indicators.
- Documented and resolved safe box discrepancies which led to more efficiency with new and existing contacts.
- Achieved 3 passing audit scores by preparing and organizing documentation with accuracy and efficiency.
- Used Microsoft Excel to develop sales performance tracking spreadsheets.
- Supervised team of 10 staff members at one of the largest locations in the region.
- Ranked #2 Branch in the Market in sales goals attaining 120%+ in 3 out of 4 quarters of the fiscal year.
Timeline
Assistant Branch Manager
BMO Harris Bank
01.2020 - Current
Anti-Money Laundering Investigator
07.2018 - 01.2020
Retail Relationship Banker
06.2017 - 07.2018
Teller Manager
08.2016 - 06.2017
Teller
07.2015 - 08.2016
Bachelor of Arts - Criminal Justice
Lewis University
01.2015 - 05.2018
Sales Lead
Dick’s Sporting Goods
10.2014 - 07.2015
Manager
Footlocker Inc
09.2011 - 10.2014