JALEONA Y. KINLAW
Nichols,SC
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Sunny Mart
07.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Virtual Call Center Agent
Dynata
09.2021 - 10.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Addressed customer account discrepancies and concerns.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier
Roses
06.2020 - 08.2021
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items, and join reward programs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Reviewed new promotions and monitored price changes
- Greeted customers entering store and responded promptly to customer needs
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Cashier
Burger King
04.2019 - 07.2019
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Addressed customer needs and made product recommendations to increase sales.
- Managed customers order in a decent manner and 30 incoming calls and emails.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Warehouse Associate
Amazon
07.2019 - 03.2020
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Alternated goods by observing first-in and first-out approach to keep shelves organized and stocked
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Performed inventory counts and stocked merchandise
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Consistently lifted materials weighing as much as 50 pounds.
Cashier Team Lead
Kroger's Grocery Store
03.2015 - 06.2016
- Quickly and accurately counted drawers at start and end of each shift
- Monitored areas for security issues and safety hazards
- Helped customers complete purchases, locate items, and join reward programs
- Monitored self-checkout systems and provided help in resolving complex problems
- Communicated with customers and team members to solve problems
- Checked personal identifications during alcohol and tobacco sales
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Mullins High School
Mullins, SC06.2015
Skills
- Warehouse Logistics
- Assembly and production
- Wrapping and Boxing
- Packaging
- Customer service
- Inventory Maintenance
- Critical thinking
- Warehouse Environment Safety
- Leadership and team building
- Data entry
- Warehouse operations
- Active listening
ADDITIONAL INFORMATION
- Excellent leadership qualities
- Chairman of Civic/Social Awareness Organization
- Participated in social events with Breast Cancer patients and survivors
- Dispensed gifts, flowers, and cards to cancer patients
- Assisted with raising awareness on breast cancer and its survivors in local communities
Accomplishments
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Pallet Jack Certification – Various Providers.
- Material Handling Equipment Technician I Certifications – Material Handling Industry of America.
- Certified Medical Assistant (CMA)
- Given the job nature of Stockers and Order Fillers, many employers might not explicitly require these certifications but possessing them can demonstrate initiative, a commitment to safety standards, and readiness to take on more responsibility which might lead to career advancement opportunities within warehousing, logistics, or inventory management fields.
Languages
English
Full Professional
Timeline
Cashier
Sunny Mart
07.2023 - 11.2024
Virtual Call Center Agent
Dynata
09.2021 - 10.2022
Cashier
Roses
06.2020 - 08.2021
Warehouse Associate
Amazon
07.2019 - 03.2020
Cashier
Burger King
04.2019 - 07.2019
Cashier Team Lead
Kroger's Grocery Store
03.2015 - 06.2016
- Pallet Jack Certification – Various Providers.
- Material Handling Equipment Technician I Certifications – Material Handling Industry of America.
- Certified Medical Assistant (CMA)
- Given the job nature of Stockers and Order Fillers, many employers might not explicitly require these certifications but possessing them can demonstrate initiative, a commitment to safety standards, and readiness to take on more responsibility which might lead to career advancement opportunities within warehousing, logistics, or inventory management fields.
High School Diploma -
Mullins High School
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