Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

JALESA Blevins

Tuscaloosa,AL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
JALESA Blevins

Summary

  • A highly talented and motivated business professional seeking a challenging position in Business Management. Combining a strong background in leadership and operational strategies, I aim to contribute to the growth and success of an organization, utilizing my exceptional analytical and problem-solving skills.
  • Dedicated and customer-oriented professional with a proven track record in providing exceptional customer service. Seeking a challenging position in Customer Service to utilize my excellent communication skills and passion for ensuring customer satisfaction

Overview

12
years of professional experience

Work History

Apria Healthcare Group
Tuscaloosa, AL

Customer Service Representative Specialist
12.2019 - Current

Job overview

  • Provide prompt and efficient customer support via phone, email, and live chat
  • Answer customer inquiries regarding products, services, billing, and resolve issues in a timely manner Assist customers with placing and tracking orders, ensuring accuracy and on-time delivery
  • Document and maintain accurate records of customer interactions in the CRM system
  • Collaborate with cross-functional teams to resolve complex customer issues and ensure customer satisfaction
  • Proactively identify and recommend process improvements to enhance the customer experience

Borgers USA
Vance, AL

Quality Supervisor
07.2013 - 03.2019

Job overview

  • Assisted the Business Manager in daily operations, including financial management and staff supervision
  • Conducted market research and analysis to identify potential business opportunities
  • Developed and documented standard operating procedures, improving operational efficiency
  • Assisted in budgeting and financial forecasting, ensuring financial targets were met
  • Coordinated and managed internal and external meetings, including preparing meeting agendas and minutes, and follow-up on action items

DCH Regional Medical Center
Tuscaloosa, AL

Patient Access Coordinator
05.2011 - 08.2013

Job overview

  • Applied HIPAA privacy and security regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Assisted customers in-person and via phone, providing information about products and services
  • Processed customer orders and payments accurately, ensuring an efficient and seamless experience
  • Addressed customer concerns and resolved complaints to the customers' satisfaction

Education

Herzing University
Dearborn, MI

Bachelor of Science from Business Management
04.2023

Skills

  • Strong customer service skills, with a focus on understanding and meeting customer needs
  • Strong leadership abilities with experience in supervising and managing teams effectively
  • Excellent analytical skills, capable of evaluating data and making data-driven decisions
  • Proven ability to handle customer inquiries and complaints patiently and professionally
  • Strong problem-solving skills, with a solutions-oriented mindset
  • Proficient in utilizing various business software, including MS Office Suite, CRM systems, and project management tools
Availability
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Timeline

Customer Service Representative Specialist

Apria Healthcare Group
12.2019 - Current

Quality Supervisor

Borgers USA
07.2013 - 03.2019

Patient Access Coordinator

DCH Regional Medical Center
05.2011 - 08.2013

Herzing University

Bachelor of Science from Business Management

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JALESA Blevins