Hi, I’m
JALESA Blevins
Tuscaloosa,AL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
- A highly talented and motivated business professional seeking a challenging position in Business Management. Combining a strong background in leadership and operational strategies, I aim to contribute to the growth and success of an organization, utilizing my exceptional analytical and problem-solving skills.
- Dedicated and customer-oriented professional with a proven track record in providing exceptional customer service. Seeking a challenging position in Customer Service to utilize my excellent communication skills and passion for ensuring customer satisfaction
Overview
12
years of professional experience
Work History
Apria Healthcare GroupTuscaloosa, AL
Customer Service Representative Specialist
2019.12 - Current (6 education.years_Label & 8 education.months_Label)
Job overview
- Provide prompt and efficient customer support via phone, email, and live chat
- Answer customer inquiries regarding products, services, billing, and resolve issues in a timely manner Assist customers with placing and tracking orders, ensuring accuracy and on-time delivery
- Document and maintain accurate records of customer interactions in the CRM system
- Collaborate with cross-functional teams to resolve complex customer issues and ensure customer satisfaction
- Proactively identify and recommend process improvements to enhance the customer experience
Borgers USAVance, AL
Quality Supervisor
2013.07 - 2019.03 (5 education.years_Label & 8 education.months_Label)
Job overview
- Assisted the Business Manager in daily operations, including financial management and staff supervision
- Conducted market research and analysis to identify potential business opportunities
- Developed and documented standard operating procedures, improving operational efficiency
- Assisted in budgeting and financial forecasting, ensuring financial targets were met
- Coordinated and managed internal and external meetings, including preparing meeting agendas and minutes, and follow-up on action items
DCH Regional Medical CenterTuscaloosa, AL
Patient Access Coordinator
2011.05 - 2013.08 (2 education.years_Label & 3 education.months_Label)
Job overview
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assisted customers in-person and via phone, providing information about products and services
- Processed customer orders and payments accurately, ensuring an efficient and seamless experience
- Addressed customer concerns and resolved complaints to the customers' satisfaction
Education
Herzing UniversityDearborn, MI
Bachelor of Science from Business Management
04.2023
Skills
- Strong customer service skills, with a focus on understanding and meeting customer needs
- Strong leadership abilities with experience in supervising and managing teams effectively
- Excellent analytical skills, capable of evaluating data and making data-driven decisions
- Proven ability to handle customer inquiries and complaints patiently and professionally
- Strong problem-solving skills, with a solutions-oriented mindset
- Proficient in utilizing various business software, including MS Office Suite, CRM systems, and project management tools
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative Specialist
Apria Healthcare Group
2019.12 - Current (6 education.years_Label & 8 education.months_Label)
Quality Supervisor
Borgers USA
2013.07 - 2019.03 (5 education.years_Label & 8 education.months_Label)
Patient Access Coordinator
DCH Regional Medical Center
2011.05 - 2013.08 (2 education.years_Label & 3 education.months_Label)
Herzing University
Bachelor of Science from Business Management