JaLesa Frank
Houston,TX
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Coordinator Learning Development and Delivery
Cardinal Health
Houston, TX
11.2022 - Current
- Managed content on SharePoint sites to ensure up-to-date information.
- Administered Learning & Development SharePoint, including course tracker and central course calendar.
- Tracked progress of new hire onboarding, prepared training memos, and collected documentation.
- Managed training hotline, following up with employees to provide necessary information.
- Prioritized tasks effectively under pressure while adapting to changing priorities.
- Maintained comprehensive event documentation, including attendance records and program evaluations.
Customer Service Agent
Oschner Hospital
New Orleans, LA
09.2019 - 11.2022
- Maintained high attention to detail while managing multiple tasks and projects simultaneously.
- Evaluated customer information to identify issues and develop effective solutions.
- Educated clients on account services, resolving inquiries regarding statements and balances.
- Assisted large volumes of customers daily with a focus on satisfaction and positivity.
- Answered incoming calls with promptness and professionalism according to company standards.
Airline Customer Service Agent
Spirit Airlines Inc.
Kenner, LA
09.2018 - 01.2020
- Maintained accurate records of customer interactions and transactions for operational efficiency.
- Greeted passengers, providing timely information regarding departure and arrival times.
- Checked luggage to ensure compliance with weight distribution according to aircraft specifications.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
Combat Medic (68W)
US Army
Fort Hood, TX
10.2014 - 06.2018
- Supervised junior medics during field operations to ensure adherence to safety regulations.
- Instructed troops on basic medical aid procedures, including CPR and first-aid techniques.
- Managed medical logistics by ordering necessary supplies based on mission requirements.
- Maintained inventory of all medicines utilized during operations for effective resource management.
- Conducted preventative health assessments, including immunizations and physicals, per Army regulations.
Unit Supply Specialist
US Army
Fort Hood, TX
03.2011 - 09.2014
- Maintained accurate inventory records for incoming and outgoing shipments.
- Ensured timely receipt, quality inspection, and proper storage of all shipments.
- Processed incoming orders promptly to guarantee complete documentation for audits.
- Conducted daily inventory checks on assigned supplies, equipment, and materials.
- Recorded supply transactions including requisitions, receipts, issues, and returns accurately.
Education
High School Diploma -
Destrehan High School
Destrehan, LA05-2010
Some College (No Degree) - Nursing
Xavier University of Louisiana
New Orleans, LASkills
- Content management and document oversight
- Learning administration and onboarding
- Training coordination and documentation
- Event planning and execution
- Customer service excellence
- Inventory control and management
- Critical thinking skills
- Team communication strategies
Certification
- First Responder
Affiliations
- Combat Veteran
Timeline
Lead Coordinator Learning Development and Delivery
Cardinal Health
11.2022 - Current
Customer Service Agent
Oschner Hospital
09.2019 - 11.2022
Airline Customer Service Agent
Spirit Airlines Inc.
09.2018 - 01.2020
Combat Medic (68W)
US Army
10.2014 - 06.2018
Unit Supply Specialist
US Army
03.2011 - 09.2014
High School Diploma -
Destrehan High School
Some College (No Degree) - Nursing
Xavier University of Louisiana
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