Jalesa Smith
Hull,GA
Summary
A dedicated and loyal employee with experience in finance, loan processing, ach specialist, management, sales, collections, document reviewing, scanning, training, and customer service. Who also values accountability for herself, and strives to become an excellent employee.
Overview
11
11
years of professional experience
Work History
Deposit Operations Associate
First American Bank & Trust
Athens, GA
09.2022 - Current
- Answering incoming calls, providing quality customer service to internal/external customers.
- Provide daily support of online banking customer support cases.
- Document scanning and indexing account and other related documents for upload to document storage.
- Process daily mail and lockbox deposits.
- Assist in the ach dept by processing ach transfers.
Product Support Specialist
Jack Henry & Associates
Remote, Remote
01.2022 - 08.2022
- Provided product support for customer inquiries received via phone, internet, or self-service systems.
- Assures system security by verifying customer information prior to performing any modifications or reset, according to the company's standard security requirements.
- Thoroughly document issues and resolutions, per corporate standards. Follow escalation procedures to ensure complex support issues are resolved.
SBA Loan Specialist/Team Lead
Crossroads Talent Solutions
Athens, Ga
03.2021 - 01.2022
- Managed a team of loan specialists by discussing updates with the SBA, reviewing and assisting with the application process, and monitoring production expectations
- Provide disaster assistance to small businesses via government loans
- Reviewing and analyzing documents such as appraisals, tax returns, P&L statements, insurance, bank statements, identification, and etc
- Analyzed credit reports and uploaded documents provided by the applicant
- Corresponding via phone & email with applicants to request for required documentation and provide status updated on pending loans
Member Service Specialist/Teller/ Personal Banker/Trainer
Five Star Credit Union
Dothan, Al
03.2014 - 12.2020
- Trained new hires
- Perform daily teller transactions
- Balance cash drawer and keep proper cash limits
- Open accounts and close loans
- Computer & communication skills
- Provide customer service skills to all members
Education
Associates degree - Business Administration, Management, Accounting
Wallace Community College
12.2019
High school diploma -
Dothan High School
05.2006
Skills
- Finance
- Ach Specialist
- Customer Service
- Collections
- Management
- Sales
- Loan Processor
- Document Review
- Document Scanning
- Microsoft Office
- Excel
Timeline
Deposit Operations Associate
First American Bank & Trust
09.2022 - Current
Product Support Specialist
Jack Henry & Associates
01.2022 - 08.2022
SBA Loan Specialist/Team Lead
Crossroads Talent Solutions
03.2021 - 01.2022
Member Service Specialist/Teller/ Personal Banker/Trainer
Five Star Credit Union
03.2014 - 12.2020
Associates degree - Business Administration, Management, Accounting
Wallace Community College
High school diploma -
Dothan High School
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