Jalesa Thomas
Heathsville,VA
Summary
A highly organized and detail-oriented Office Assistant with years of experience with working with community. I am here to proved administrative support to this department. I possess a proved ability to manage multiple tasks efficiently while maintain accuracy and meeting deadlines and goals. My positive, outgoing and teachable attitude makes me the ideal and perfect candidate for this position.
Overview
10
10
years of professional experience
Work History
Special Education Teacher/ Paraprofessional
Northern Neck Regional Education
2016.09 - 2020.05
- Created and managed IEPs to define student learning objectives and educational strategies. Applied in instructional knowledge and strategies to meet goals.
- Delivered effective and differentiated classroom instruction to range of students.
- Taught multiple subjects to students with intellectual or emotional disabilities and special needs.
- Assisted struggling students to maintain progress levels by creating specific lesson plans focused particular areas for improvement.
- Collaborated with general education teachers from across different academic departments
- Taught students with physical and cognitive disabilities as well as students with severe autism to increase life skills.
- Implemented many activities that developed students' physical, emotional, and social growth.
- Collaborated with other educators to develop instructional strategies.
- Assisted students with special needs integrate into general classroom environments.
- Worked closely with parents and guardians to address students' issues on students progress.
- Provided emotional support to students and families concerning the children.
- Encouraged children's behavior by modeling positive choices.
- Ensured safety, and nutritional assistance when needed.
- Utilized personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Direct Support Professional
Diversity
2013.01 - 2015.11
- Assisted disabled clients to support independence and well-being and integration into the community.
- Administering clients with proper medication as instructed by Physician.
- Daily maintained clean, safe, healthy and well-organized patient environment.
- Supported and encouraged clients to participate in recreational and other activities to promote social interactions.
- Transported clients to medical appointments to provide support and safety.
- Assisted with daily living such as running errands, and household chores and meal preparations.
- Provided compassionate and patient-focused care to ensure their well-being.
- Maintained rapport with clients and family members to ensure trusting caregiver relationship.
- Completed regular check-ins and progress report for each client by documenting daily logs.
- Aided patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Direct Support Professional
Community Service Board
2010.03 - 2013.11
- Assisted disabled clients to support independence and well-being and integration into the community.
- Administering clients with proper medication as instructed by Physician.
- Daily maintained clean, safe, healthy and well-organized patient environment.
- Supported and encouraged clients to participate in recreational and other activities to promote social interactions.
- Transported clients to medical appointments to provide support and safety.
- Assisted with daily living such as running errands, and household chores and meal preparations.
- Provided compassionate and patient-focused care to ensure their well-being.
- Ensuring safe environment for clients to feel safe at all times.
- Maintained rapport with clients and family members to ensure trusting caregiver relationship.
- Completed regular check-ins and progress report for each client by documenting daily logs.
- Aided patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Prepared nutritional meals for the clients.
- Maintained daily documentation and communication with oncoming staff.
Customer Service Rep
Walmart
2013.02 - 2013.08
- Handled customers concerns effectively and escalated major issues to supervisor.
- Offered great advice and assistance to customers, paying attention to special needs or wants of the customers.
- Participated in team meetings and training sessions to stay informed of updates.
- Processed customer service orders promptly to increase customer satisfaction at all times.
- Resolved customer inquiries and complaints quickly.
- Informing the customers about billing, payment processing and support policies and procedures.
- Developed empathetic client relationships and earned reputation for exceeding customer satisfaction.
- Monitored cash drawers in multiple checkout stations and keeping track of cash management.
- Maintaining clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces daily.
- Collected and returned unpurchased or returned items to correct locations.
Education
No Degree - Social Science
Thomas Nelson Community College
Newport News, Va06.2025
High School Diploma -
Northumberland
Heathsville06.2007
Skills
- Administrative Skills
- Verbal Communication Skills
- Excellent Microsoft Office Skills etc
- Outstanding ability to use educational technology in creative and productive ways
- Highly organizational, oral and problem-solving skills
- Time management skills, office management abilities
Timeline
Special Education Teacher/ Paraprofessional
Northern Neck Regional Education
2016.09 - 2020.05
Customer Service Rep
Walmart
2013.02 - 2013.08
Direct Support Professional
Diversity
2013.01 - 2015.11
Direct Support Professional
Community Service Board
2010.03 - 2013.11
No Degree - Social Science
Thomas Nelson Community College
High School Diploma -
Northumberland
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