Jalesha Smith
Covington,USA
Summary
My goal is to enhance my professional skills in a dynamic and stable workplace while being a team player in a people oriented organization in a challenging environment to achieve the corporate goals.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
Newton County School System
01.2025 - Current
- Deliver engaging lesson plans to ensure student understanding and retention
- Maintain classroom order and fostered a positive learning environment
- Adapt instructional materials to meet diverse student needs and learning styles
- Collaborate with faculty to develop strategies for effective classroom management
- Upheld classroom routines to support student environments and maintain consistent schedules
- Follow classroom plans left by class teacher to continue student education and reinforce core concepts
GMP Cleaner
ISS Facility Services
05.2025 - 11.2025
- Maintain cleanliness and sanitation across facilities, adhering to safety protocols
- Conduct routine inspections to identify maintenance needs and resolve issues promptly
- Operate specialized cleaning equipment, ensuring thorough and efficient service delivery
- Ensure manufacturing areas meet strict cleanliness standards (cGMP) for quality and safety, performing tasks like mopping, wiping, sanitizing equipment/surfaces, managing waste, restocking supplies, and documenting all cleaning activities meticulously
Shift Supervisor
Wendy's of Georgia
02.2015 - 05.2025
- Provided exceptional customer service by enforcing safety protocols, ensuring a secure environment that fostered client trust and satisfaction.
- Responded effectively to incidents, leading to a swift resolution of critical situations and minimizing potential disruptions.
- Monitored inventory levels and implemented restocking procedures, ensuring product availability and minimizing waste.
- Analyzed customer feedback to refine service protocols, resulting in improved customer satisfaction and repeat business.
- Supervise a shift of up to 25 employees or less.
- Monitored food safety compliance, ensuring adherence to standards and achieving consistent positive health inspections.
- Trained and mentored new employees, cultivating skills that elevated team performance and enhanced customer service.
- Conducted accurate cash register audits daily, maintaining financial integrity and preventing discrepancies.
Customer Service Representative
Rose International
07.2024 - 11.2024
- Responsible for increasing customer satisfaction and retention by providing members, customers, patient and providers with accurate, consistent, timely and meaningful information.
- Provided support to member's with an increased level of complexity in inquiries and issues as they utilize the KP plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.
Security Officer
Allied Universal
03.2023 - 04.2024
- Ensure client safety by enforcing site-specific policies and emergency procedures.
- Assess and respond to critical situations with calm problem-solving skills.
- Conduct routine and random patrols to maintain secure environments.
- Operate security equipment to prevent unauthorized items entering premises.
- Communicate effectively with the public while upholding client rules.
Member Service Representative
Kaiser Permanente
01.2022 - 07.2022
- Responsible for increasing customer satisfaction and retention by providing members, customers, patient and providers with accurate, consistent, timely and meaningful information
- Delivered exceptional customer service by resolving member inquiries and concerns efficiently
- Educated members on benefits, coverage options, and health resources to enhance understanding
- Provided support to member's with an increased level of complexity in inquiries and issues as they utilize the KP plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines
Claims Associate
State Farm Mutual Automobile Insurance Company
02.2020 - 12.2021
- Communicating with customers and associates over the telephone & mobile app
- Fulfill state licensing and continuing education requirements as applicable
- Deliver a remarkable customer experience throughout the reporting and handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas
- Receive and process claim information, and communicate with internal and external customers via phone and other communication channels
- Work in a team environment to handle and investigate low complexity/high volume work in a call center environment
- Capture new loss reports using established processes
- Utilize the applicable job aids, expertise, and tools to process and document lower-complexity claims
- Gather information and explain coverage and claim processes on liability, PIP/MPC, UMPD, physical damage coverages, and initiate auto processing for payments as appropriate
Food and Beverage Expert
TARGET
06.2019 - 12.2019
- Enable a consistent experience for guests by ensuring product is fresh, in stock, available and accurately priced and signed on the sales floor.
- Deliver an exceptional guest experience, providing a fresh and full shopping experience during all hours of operations, prioritizing the guest's needs over task.
- Uphold and maintain the execution of the Food and Beverage Standards.
- Understand how operational procedures impact shortage and profitability.
- Execute food and beverage processes including food deliveries, replenishment, pulls, stocking, zoning, in stocks routines, data accuracy, culling, rotation, MOS and backstock.
Extra Relief Store Clerk
QUIKTRIP CORP
04.2016 - 09.2016
- Provide superior customer service
- Stock coolers, shelves, condiments, and restroom supplies
- Facilitate the work of a gas station manager by providing support in daily functions
- Provide customers with payment information and take payment in cash or credit card
- Ensure that change is counted back and returned to customers
- Manage the gas station store reception tasks
- Welcome customers to the gas station store and provide them with information asked for
- Ensure that price labels on each item is current and properly placed
- Make sure that the store is clean at all times by sweeping and mopping floors
Education
Associate - Radiologic Technology
Georgia State University
Decatur, GA12.2025
Associate of Applied Science - Certification
Gwinnett Technical College
Lawrenceville, GA05-2028
High School Diploma - undefined
Redan High School
Stone Mountain, GA05.2015
Skills
- Store Management
- Security
- Customer Service
- Leadership
- Cash Handling
- Conflict Resolution
- Food Safety
- Spanish
- Data Entry
- POS
- Merchandising
- Team Management
- Retail Operations
- Inventory Management
- Training
- Emergency Response
Timeline
GMP Cleaner
ISS Facility Services
05.2025 - 11.2025
Substitute Teacher
Newton County School System
01.2025 - Current
Customer Service Representative
Rose International
07.2024 - 11.2024
Security Officer
Allied Universal
03.2023 - 04.2024
Member Service Representative
Kaiser Permanente
01.2022 - 07.2022
Claims Associate
State Farm Mutual Automobile Insurance Company
02.2020 - 12.2021
Food and Beverage Expert
TARGET
06.2019 - 12.2019
Extra Relief Store Clerk
QUIKTRIP CORP
04.2016 - 09.2016
Shift Supervisor
Wendy's of Georgia
02.2015 - 05.2025
High School Diploma - undefined
Redan High School
Associate - Radiologic Technology
Georgia State University
Associate of Applied Science - Certification
Gwinnett Technical College