Jaleshia Jackson
Monroe,La
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Order Resolution Representative
Brightspeed
Remote
10.2022 - Current
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Offered additional products or services to enhance customer experience.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Customer Order Resolution Representative
Lumen (CenturyLink)
Hybrid
01.2020 - 10.2022
- Efficiently corrected customer information through in-depth analysis of Toll reports, Calling Card reports, and other offline support functions
- Managed entry of new customer and current sales data in a database using technical expertise
- Responding to and resolving customer problems, needs, and concerns efficiently, promptly, courteously, and professionally to ensure customer satisfaction.
- Efficiently processed customer complaints and ensured prompt resolutions by liaising with appropriate departments
- Delivered effective solutions to customer's billing issues while providing informative support
Consumer Loan Specialist
JP Morgan Chase and Co.
Monroe, LA
11.2018 - 08.2019
- Maintained compliance with state laws, federal regulations, CMMC policies and procedures, and multi-state documents while resolving issues with close mortgage/loan documents.
- Conducted daily audits of collateral files to ensure completeness, using predefined criteria and identified any variances.
- Ensured the security of customer's personal and financial information.
- Analyzed credit reports, income statements, and other documents to assess risk and approve loan applications.
Education
Bachelor’s Degree - Business Administration
University of Louisiana at Monroe
Monroe, LA12.2020
Skills
- Effective communication
- Customer Support
- Professionalism
- Active listening
- Collaboration
- Customer Focused Service
- Retention Strategies
- Quality Assurance
- Interpersonal Skills
References
References available upon request.
Timeline
Customer Order Resolution Representative
Brightspeed
10.2022 - Current
Customer Order Resolution Representative
Lumen (CenturyLink)
01.2020 - 10.2022
Consumer Loan Specialist
JP Morgan Chase and Co.
11.2018 - 08.2019
Bachelor’s Degree - Business Administration
University of Louisiana at Monroe